Are you a rock star? Or better yet, do you have rock star IT and people skills? Want to join an elite IT team that brings their A-game every day? Agility Technologies Group is looking for a Senior Systems Administrator to become an integral part of our team that provides technology support to small and medium sized businesses all over the US. We passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day. 

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

• We WOW our customers
• We are brutally honest and speak up
• We commit and do what we say we will do
• We believe in helping first and being of service
• We are obsessed with growing and learning
• We are humbly confident

The Position:

Our Senior Systems Administrator is critical piece in our team and is responsible the delivery and execution of proactive projects as well as escalation level reactive issues. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.

Qualifications:

High school diploma required, higher level degree desired

Microsoft 365 certifications strongly preferred

CCNA/CCNP or equivalent preferred

Work Experience:

IT Experience: 4 years required; 5 years preferred

MSP Experience: 2 years required; 3 years preferred

Additional knowledge, skills, and responsibilities:

• Ownership of assigned tasks with ability to resolve issues independently
• Coordination of service via phone, email using our PSA system
• Being able to adapt and learn quickly
• Ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Time management skills
• Exceptional written and verbal communication skills
• Knowledge as well as extensive implementation experience with Microsoft Server and PC products at a high level
  • Windows Server
  • Azure
  • SharePoint
  • Active Directory
  • Advanced administration of O365 platform as well as migrations
• Virtualization experience and implementation
  • VMware
  • Hyper-V
• Experience troubleshooting and installing firewalls, routers, switches
  • SonicWALL
  • Ubiquiti, HP, Cisco, Meraki
• Ability to architect and implement advanced networking solutions
  • VLANs, Layer 2 and 3 troubleshooting
• Ability to create network diagrams and other internal use documentation
• Disaster recovery and business continuity experience
  • Veeam
  • Zerto

Preferred knowledge, skills, and competencies:

• Use of documentation platform
• Use of ConnectWise Manage
• Use of ConnectWise Automate
• Experience working in regulated environments (SOC2, HIPAA, GMP, etc.)

HR Information:

• Flexible in office and work from home position
  • Occasional onsite visits to local clients
• Health benefits
  • Company paid 100% for employee
• Profit sharing 401k program
• 20 days of PTO
  • Additional PTO to volunteer at a non-profit organization of your choosing
• ​​​​​​​Benefits available after 60 days of employment
• Must have a valid US driver's license
• $75,000-$100,000/year negotiable with experience