Need a little lunch to wind down on Fridays? Ever wonder how many energy drinks it takes to keep an IT department running? We don’t wonder, we keep a running tally of the number of energy drinks we have per month on our website. Yeah, we are cool like that. Come join the cool kids at Bastionpoint Technology and take your career up another notch. We are looking for a Senior System Administrator to become an integral part of our elite team that provides technology support to small and medium sized businesses in the Richmond area. We passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day. 

Our core values are what drive us every day: 

• Strong work ethic 

• Educated decision making 

• Leads by example 

• Attention to detail 

• Candid with empathy 

The Position: 

Our Junior System Administrator is critical piece in our team and is responsible for the delivery of reactive technical support. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations. This position is in-office Monday through Friday 8am-5pm.

Experience and education: 

• Associates required, Bachelors or advanced degree desired 

• 2 years IT experience required, 3 years desired 

• 1 year with MSP required, 2 years desired 

• Experience with a PSA or ticketing platform required 

Additional knowledge, skills, and responsibilities:

• Ownership of assigned tasks 

• Being able to adapt and learn quickly 

• Ability and desire to develop relationships with clients and internal staff 

• Follow process and identify possible improvements 

• Time management skills 

• Exceptional written and verbal communication skills 

• Experience troubleshooting and installing servers, firewalls, routers, switches

  • Hyper-V 

  • DNS 

  • DHCP 

• Experience with Active Directory 

• Understanding and support for Microsoft Office 365 components

  • Licensing and user management 

• Demonstrated knowledge and experience with networking concepts

  • IP addressing 

  • Subnetting 

  • VLANs 

• Ability to create network diagrams and other internal use documentation 

• Hardware, networking and PC operating system troubleshooting skills 

Preferred knowledge, skills, and competencies: 

• Use of documentation platform 

• Use of ConnectWise Manage 

• Use of ConnectWise Automate 

HR Information:

• Medical benefits

  • Health, dental, vision 

  • Company pays 50% of employee 

• 15 days of PTO, increases based on tenure 

• IRA with 3% match after 30 days of employment 

• Valid driver’s license and reliable transportation

  • Mileage reimbursement 

• Cell phone stipend 

• Must be able to pass a background check 

• $50,000-$55,000/year negotiable with experience