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Are you a Trekkie or a Star Wars person? Do you like DC or Marvel? Guess what, we love to chat about all that and more, all while pondering the bigger meaning of life in the process. Sounds like a cool place to work right? At Integrity Systems and Solutions, we are providing world class IT service to dental and medical practices throughout New England. We truly love seeing our clients succeed and are a group of people who are dedicated to their success as well as our own. So when we aren’t eating pizza and talking sci-fi we are doing some amazing things for our clients and are looking for our next great team member.
Why we are different:
Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.
Helpful – Our first instinct is to assist our customers.
Always Learning – Building our skills to consistently deliver Best in Class service.
Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.
Tenacious – We don’t give up until the job is finished, and the customer is satisfied.
Integrity – Doing the right thing always, even if it hurts.
The Position:
Our IT Support Technician is the main onsite point of contact for Integrity Systems and Solutions clients. They are responsible for the delivery of reactive and scheduled client requests, as well as proactive client visits. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Qualifications:
High school diploma required, higher level degree desired
Work Experience:
IT Experience: 3 years needed; 5 years preferred
MSP Experience: 1 year needed; 2 years preferred
Use of PSA/Ticketing system
Additional knowledge, skills, and responsibilities:
Ownership of assigned tasks
Coordination of service via phone and email using our PSA system
Being able to adapt and learn quickly
Ability to develop relationships with clients and internal staff
Follow process and identify possible improvements
Time management skills
Exceptional written and verbal communication skills
Experience troubleshooting and basic installation of firewalls, routers, switches
Knowledge and experience with Microsoft Server and PC products
Knowledge and experience with networking principles
Ability to understand network diagrams and other internal use documentation
High level PC hardware and PC operating system troubleshooting skills
Physical networking closet setups
Racking firewalls, switches, UPS, etc.
Up to 50 lbs.
Preferred knowledge, skills, and competencies:
Certifications: A or Network preferred
Use of documentation platform
HR Information:
Medical benefits
75% of employee portion paid by employer; option to add spouse/family at employee cost
100% of employee dental paid by employer
120 hours of PTO
Plus 10 paid holidays
And your birthday
Simple IRA with company matching
Full-time in office, with daily client onsite visits
Mileage reimbursement at federal rates
Company provided shirts
Salary $52,000-$62,000, negotiable with experience
Full Time
09/18/2022
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The job skills required for IT Support Technician include Troubleshooting, IT Support, Operating System, Networking, Installation, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Step 3: View the best colleges and universities for IT Support Technician.