We at iCoreConnect are TRUELY employee focused and ready to help you expand your knowledge and join a company that values team member contributions. We are currently looking for an IT Support Technician to join our diverse, well-established team and help us deliver world class IT solutions to our clients so they can focus on their business.

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day. 

• Integrity 

• Efficiency 

• Dignity 

The Position: 

Our IT Support Technician is a critical piece in our team and is responsible for the delivery of technical support to our clients. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. 

Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.

Qualifications: 

• High school diploma required, higher level degree desired 

Work Experience: 

• IT Experience: 2 years required; 3 years preferred 

• MSP Experience: 1 year required 

• Use of PSA/Ticketing system 

Additional knowledge, skills, and responsibilities: 

• Ownership of assigned tasks 

• Coordination of service via phone or email using our PSA system 

• Being able to adapt and learn quickly 

• Ability to develop relationships with clients and internal staff 

• Follow process and identify possible improvements 

• Time management skills 

• Exceptional written and verbal communication skills 

• Strong understanding and demonstrated business level support for Microsoft related technologies 

  • Microsoft Office 365; including Exchange email, SharePoint and OneDrive

  • Windows AD user management

• Experience troubleshooting servers, firewalls, routers, switches at a high level 

• Knowledge and experience with networking principles

• Ability to create network diagrams and other internal use documentation

• Hardware, networking, and PC operating system troubleshooting skills

Preferred knowledge, skills, and competencies: 

• Use of documentation platform 

• Use of Autotask 

• Use of Datto RMM 

HR Information: 

• Ten days of PTO 

• Profit sharing via stock options 

• Flex/remote position in Phoenix 

• Full time 

  • Occasional onsite visits to local clients 

  • Mileage reimbursement 

• Salary $52,000-$65,000, negotiable with experience