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Technical Support Specialist
Etix Morrisville, NC
$69k-91k (estimate)
Full Time | Sports & Recreation 4 Months Ago
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Etix is Hiring a Technical Support Specialist Near Morrisville, NC

Description

The winning candidate must be a proven self-starter, an avid learner, and able to deliver results that exceed expectations. Someone who is passionate about their work and wants to grow personally and professionally. You will work on solving interesting technical challenges within the Etix system, as well as in third-party software applications used by various departments. You are good at actively handling many projects simultaneously while keeping internal and external stakeholders well-informed of progress. You have excellent communication skills and a friendly disposition.

This position is based in our Morrisville, NC office.

Responsibilities

  • Resolve internal tech support tickets filed by all departments in a timely manner
  • Carefully construct and run database queries, using Oracle SQL and Postgresql
  • Manage connections between internal system and SaaS applications: front.com, JIRA, Google,
  • CyberSource, Microsoft Office, Slack
  • Google Admin: responsible for on-boarding and off-boarding employees
  • Assist with merchant account set-up
  • Troubleshoot corporate equipment
  • Conscientiously look for ways to improve workflows and cut costs
  • Participate in the on-call rotation (after training); each member of the team is on-call for one week at a time (Tuesday – Tuesday)

About Us 

Founded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to over 4,100 venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities. Benefits

  • Paid time off
  • Paid Employee Medical Insurance (dependent premiums are not paid by company)
  • Dental and Vision Insurance offered
  • 401k retirement plan
  • FSA / HSA
  • Paid Maternity/Paternity Leave
  • Company paid Life, AD&D, short- and long-term disability insurance
  • Casual workplace attire
  • An overall fun work environment!

Other Information 

  • No sponsorship or H1B situations can be accommodated
  • Relocation is not available for this position

Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PM21

Requirements

Skills/Experience Required

  • Bachelor's Degree in related field or equivalent experience
  • Attention to details and methodical execution of tasks
  • Even-tempered and calm under pressure
  • Excellent written and verbal communication skills, and exceptional organizational skills
  • The ability to innovate and creatively problem-solve
  • Some helpful technical abilities: JIRA, Linux, SQL, Jenkins, Google Workplace, Mac & PC hardware
  • Ability to multitask and meet constant deadlines
  • Ability to manage multiple projects simultaneously
  • Ability to work independently and within a team environment

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

SALARY

$69k-91k (estimate)

POST DATE

11/18/2022

EXPIRATION DATE

03/09/2023

WEBSITE

etix.com

HEADQUARTERS

MORRISVILLE, NC

SIZE

100 - 200

FOUNDED

2000

CEO

TRAVIS JANOVICH

REVENUE

<$5M

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The job skills required for Technical Support Specialist include Microsoft Office, Communication Skills, Verbal Communication, Attention to Detail, SQL, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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The minimum education requirement for a technical support specialist role can vary from position to position.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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