About Eterneva:

At Eterneva, we grow diamonds from ashes or hair to remarkable loved ones. Our mission is to transform the way people approach death, grief, and remembrance by bringing brightness and meaning to loss. We offer a heavily personalized customer journey that includes transforming the residual carbon from cremated remains into diamonds. We provide our customers with high-quality, detailed videos and images of the diamond growth process, so they can witness the transformation themselves.

About this role:

We are seeking a highly skilled and experienced Business Systems Manager to join our team at Eterneva. As the Business Systems Manager, you will be responsible for managing our IT systems, Salesforce architecture, and revenue operations. You will also play a key role in driving the growth of our brand and building raving fans of Eterneva.

Key Responsibilities:

• Manage and lead IT and CRM systems, ensuring that they are delivering high-quality data analysis, reporting, and usability.

• Oversee the development and maintenance of our IT systems, ensuring that they are up-to-date and meeting our business needs

• Architect and maintain our Salesforce and Hubspot platform, ensuring that it is optimized for our sales and marketing processes

• Utilize your strategic skills to design and implement processes and systems that improve the efficiency and effectiveness of our business operations

• Utilize your experience with revenue operations to drive growth and improve our bottom line

• Analyze data and create reports to provide insights and recommendations to the leadership team

• Understand financial systems and work closely with the finance team to ensure accuracy and completeness of financial data

• Oversee API integrations and basic IT security to ensure the security and stability of our systems

• Buy into our brand compass, making our customer feel understood through their grieving journey, honoring our customer's loved one's throughout the journey of growing their diamond, and making the diamond journey feel personalized for our customers

• Build raving fans of Eterneva by delivering exceptional customer experiences and ensuring that our systems and processes are customer-focused

• Be a team player and have the backs of your teammates, as well as train and manage external partners

• Have a growth mindset and always look for ways to improve yourself and the business

• Be a voice of reason and have a very high intellectual capacity with regard to logic and simple execution, able to make something very complicated feel very simple

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business Administration or related field

• 5 years of experience managing IT systems and Salesforce architecture (nice to have. We care less about experience and more about capabilities and growth)

• Experience managing, leading, or building teams

• Strategic skills and experience with revenue operations in a non-SAAS environment (nice to have)

• Experience with data analysis and reporting

• Understanding of financial systems and ERPs

• Experience or understanding of API integrations and basic IT security

• Experience training and managing external partners

• Strong interpersonal skills and ability to work in a team-oriented environment

• Strong problem-solving and decision-making skills

• Ability to work in a fast-paced and dynamic environment

• Strong commitment to our brand compass and mission to pave a better way for people to grieve in the US

If you meet the above qualifications and are excited about the opportunity to join our team, please submit your resume and cover letter. We look forward to hearing from you!

How This Role is Measured

• Adherence to Project Schedule dates

• Cost Efficiency

• Team Management

• Process Efficiency