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Operations Supervisor

Pittsburgh, PA | Full Time
9 Days Ago

Job Description

Job Summary

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping F&B Front Office and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand. 



  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • Must have a valid driver’s license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.


  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Maintain a friendly and warm demeanor at all times.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates be a team leader).
  • Monitor all VIP and special guest requests as well as being familiar with all in-house groups.
  • Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
  • Be familiar with P.M.S. system used in the hotel.
  • Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel).
  • Follow and enforce all Aimbridge Hospitality policies.
  • Ensure employees are at all times attentive friendly helpful and courteous to guests employees and other managers.
  • Assist in preparation of staff schedules according to business forecast maintaining adherence to wage control productivity standards and guest service scores.
  • Assist food and beverage department front desk operations and housekeeping department based on volume and need (as applicable by hotel).
  • Assist in training of new hires and current associates on a regular basis.
  • Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
  • Assist in monthly inventories and reconciliations.
  • Immediately follow up on accidents problems or guest complaints in the food and beverage department as well as the front desk.
  • Answer all guest inquiries in a timely and professional manner.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform other duties and/or attend meetings or trainings as required by management.

Property Details

ETAGE Executive Living has captured what luxury is all about. Every room is corner-to-corner perfection with all the comforts of penthouse living. The panoramic views are as extravagant and breathtaking as the rooms. Nestled in the heart of historic Pittsburgh, ETAGE Executive Living is never far from the best this vibrant city has to offer.

ETAGE Executive Living is where modern urban lifestyle meets the freedom of apartment living. We offer spacious, luxury accommodations with the highest quality design, fit-out and furnishings including state-of-the-art kitchens with stainless steel appliances; washer/dryer, smart TV; king-size beds; and automated “mood” windows.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Company Overview

  • Website
  • Headquarters PITTSBURGH, PA
  • Size <25
  • Founded 2020
  • Type
  • Revenue <$5M
  • Industry Business Services
  • About etage executive living

Skills for Operations Supervisor

The job skills required for Operations Supervisor include Leadership, Scheduling, Problem Solving, Initiative, Supervising,and Housekeeping etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Supervisor

The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

How to Become an Operations Supervisor

If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1 Understand the job description and responsibilities of an Operations Supervisor

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Step 2 Knowing the best tips for becoming an Operations Supervisor can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Operations Supervisor

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