Description

Under the supervision of the Regional Director of Clinical Services and according to established policies and procedures, the Lead Medical Assistant is responsible for the overall flow of the clinical area and works with Regional Director of Clinical Services to schedule coverage and ensure that safety and quality compliance is done in a consistent and timely manner.

Primary Duties and Responsibilities:

1. Oversees the day-to-day flow of the clinical area. Works closely with front desk team to ensure efficient patient flow and compliance with established target goals for the clinical area.

2. Assists Regional Director of Clinical Services in determining work schedule for clinical staff to ensure adequate staffing. Reviews schedule on a daily basis and adjusts as needed.

3. Serves as a resource in investigating and resolving problems/issues involving patients and/or clinical staff and takes active role in resolving formal written complaints.

4. Monitor quality control logs and MA assignments on a monthly basis to insure compliance

5. Makes monthly rounds to assure safety and compliance.

6. Monitors MA workstations to insure free of clutter, food and beverages.

7. Maintain daily log on emergency equipment (oxygen, banyan kit, emergency meds).

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

1. Medical Assistant Certification, required

2. Three or more years of experience in a clinical or hospital setting, required

3. Previous supervisor experience, preferred

4. Experience with Electronic Health Records, required

5. Excellent verbal and written communications skills

6. Bilingual Spanish/English, required

Esperanza Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans| Ameritas Dental |Eye Med Vision|401K- company match |Tuition Reimbursement up to $5,000 per year|10 Paid Holidays and 16 Days of Paid Time Off