Account Manager

Business Area: Escode, (part of NCC Group)

Reports to: Sales Manager, Australia

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Account Manager.

Take a look at our website here to learn more about why we’re one of the leading Software Escrow businesses… Escode (part of NCC Group)

The Opportunity:

NCC Group have identified an opportunity to build out a new and exciting sales team based in Sydney to help us deliver our Software Resilience services to both existing and new customers. The desire is to significantly grow that team to take advantage of the expanding market opportunity in Australia and eventually the wider Asia Pacific region.

Escrow services and Software Resilience solutions are a complex sale which requires analysis and balancing of business needs of at least three parties on each transaction, that frequently involves external legal counsel representation and development of an appropriate solution. The Business Development Manager will drive new revenue through net-new and existing customers, with an initial focus on the Financial Services sector which can be expanded to other targeted industry sectors based on an agreed target customer profile.

The Role Purpose:

The purpose of the Account Manager is to secure revenue growth by selling to your account base, focusing on building long-term, sustainable relationships. As Account Manager you will be focused on upselling/cross selling to existing customers, reigniting lapsed customers and progressing opportunities with new logo customers by exploring their software application portfolio, aligning client strategy with our own initiatives and presenting the desired solution to key decision makers. You will also work closely with a Sales Development Representative to progress and close opportunities that they uncover.

The Challenge:

• Create, develop, organise, self-direct all sales activities for prospective, lapsed and established customers.
• Deliver solutions to our larger customers – working in partnership in order to identify opportunities to grow revenues – this will include senior business contacts at C-Suite Level with on-site visits as required.
• Attend events to promote and educate market on Software Resilience services, network with key stakeholders and prospects.
• Uncover new business opportunity to create pipeline, qualify opportunities, close business, supporting revenue growth for NCC Group.
• Progress and close opportunity generated through marketing leads and SDR activity.
• Develop account plans to ensure revenue growth within your account base to maximise opportunities. To be presented to Sales Management team on an agreed basis.
• Achieve defined set targets and KPI’s and proactively report accurate revenue forecasts to your line manager.
• Collaborate with internal teams based in UK where needed, such as Technical Delivery, Contracts, Legal and Finance to ensure we provide excellent service to our clients.
• Utilise our marketing resources to enhance engagement with your Accounts.
• Work closely with the Sales Development Representatives to help tailor and generate customer centric engagement.
• Qualify and manage sales pipeline to accurately assess the validity of opportunity. With accurate reporting in CRM (Salesforce.com)
• Scheduling discovery calls on a weekly basis with key stakeholders within your account base to understand business strategy for software procurement and business continuity plans for key third party applications.

Key Competencies:

Must-haves:

• Proven track record of exceeding sales targets. Experience must be in selling complex solutions to Australian market.
• ·Proven track record of achieving sales targets, fostering client relationships, and driving business growth.
• Excellent written and verbal communication skills at all levels
• Capability of gaining an understanding of a client’s business strategy and articulating value propositions aligned to their needs.
• Expertise in sales forecasting and account planning.
• Enthusiastic self-motivator.
• Effective team player.
• IT literate – CRM, Microsoft Excel, Teams, and Outlook.
• Strong business acumen – ability to uncover the business issues that organisations face and articulate how NCC value propositions can address these challenges.
• Knowledge and understanding of the technology, software, and cloud industry.

Desirable:

• Knowledge of Financial Services industry and regulations.
• Knowledge of business continuity planning, risk mitigation and disaster recovery.
• Knowledge of software procurement or sales processes.
• Prior experience utilising Customer Relationship Management tools.
• Experience in a recognised sales training/methodology discipline for account planning and sales cycle management.
• Proficient in using LinkedIn as a method of engaging with existing and prospective customers within your base.

What is in it for you? NCC offers many benefits not limited to:

• Opportunity to be a part of a small but growing team within a market leading global company

• Opportunities for you to accelerate your career with a defined career pathway in place towards Account Director level.

• Flexibility – Hybrid working

• Friendly, inclusive environment

• Casual dress code

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.