Company Summary

EQ focuses on the experience of its 29 million square feet - how space feels, activates and performs to amplify the human experience. We're proud to work hand-in-hand with more than 1,500 customers of all sizes, from Fortune 100 companies to emerging startups, to bring humanity back to the workplace. Our diverse team of 160 professionals is responsible for creating inspired office environments in major cities across the country including Chicago, New York, Los Angeles, San Francisco and Seattle. As a U.S. office portfolio company wholly owned by Blackstone's real estate funds, we have the resources to lead the changes happening in the work space. Explore your space for greatness at www.eqoffice.com.

What We Value:

Our vision, centered around our customers’ success, is to drive humanity into the workplace and beyond.

Our mission is to help companies attract, retain, and inspire talent by creating effective workplaces. We create spaces for greatness to happen - where people feel welcomed.

Our teams are dedicated to being responsible and giving members of our communities. We are invested in making the best decisions with the resources we consume, and we are committed to the well-being of our team members, tenants, and surrounding neighborhoods. We strive to build economic health in communities by regenerating urban spaces, preserving local culture, and driving humanity into our workplaces.

Job Summary

As the Property Manager, you’ll be the responsible for building connections among the property tenants, public visitors, and service teams into an engaging community. You will have accountability for day-to-day decisions on the property and constantly strive to create improvements and value for the people and asset.

Key areas of responsibility include enhance customer experience, overall property operations, construction, lease and contract administration and financial management and analysis. Oversee the daily operations of assigned commercial building or buildings and ensure that income is maximized, expenses are minimized, and the total value of the asset(s) is maintained.

CUSTOMER EXPERIENCE

• Understand the unique needs of building customers and respond to customer complaints and inquiries, which cannot be dispatched to Engineering, Janitorial, or Security. Escalate unresolved customer complaints to SPM/GM for intervention.
• Maintain day to day relations with customer contacts. Plan and execute tenant relations programs.
• Utilize CRM tool to collect information on customer activities and business function and have ability to analyze data to provide useful insight on customer patterns.
• Ability to provide a “win/win” solution to customer requests/issues.

PROPERY MANAGEMENT AND OPERATIONS

• Provide day to day operations management of the assigned property or properties at optimal level. Inspect and direct the activities of workers engaged in operating and maintaining the facilities and equipment in the office building. Ensure quality of operating services, both internal (i.e. engineering, construction) and third party (i.e. landscape, janitorial). Oversee the daily maintenance, upkeep and conditions of assigned property or properties.
• Oversee building and tenant construction projects. Direct contracted projects to ensure adherence to building specification. Maintain property specifications and standards.
• Negotiate service and maintenance contracts in accordance with company programs.
• Be familiar with all pertinent documents for your buildings including leases, management agreements, associations and listing agreements. Monitor lease expirations and lease abstracts. Maintain lease files. Manage commencement letters and related correspondence supporting the lease.
• Assure tenant and vendor certificates of insurance meet all requirements.
• Support customer moves, including scheduling of common resources, card keys, signage and other elements. Assure all move out and restoration requirements are enforced. Coordinate preparation of vacated spaces for marketing.
• Assure successful completion of property audit for all assigned properties.
• Ensure safety and protection of all building occupants and the property. Assure life safety programs are in place and meet all company guidelines and legal requirements for tenants and employees of assigned building(s). Follow incident reporting procedures as dictated by Risk Management.
• Manage day-to-day relationships with vendors and monitor vendor performance by regular inspections including collection of vendor service reports and MSDS.

FINANCIAL

• Prepare Annual Budgets, Business Plans and Escalations. Review Monthly General Ledger to assure all expenses and income reflected are valid. Review Cash Flow statements for accuracy and explain all variances in income and expenses. Analyze spending compared to competitive properties. Seek savings where possible.
• Review, verify and approve all project expenses. Ensure bills are paid in a timely fashion.
• Collect all rent, operating expenses, CPI calculations, percentage rents and miscellaneous charges in a timely fashion under the lease terms.

OTHER

• Social Media – Establish/maintain/ promote project via social media as dictated by marketing guidelines.
• Other duties as assigned.

Competencies

• Ability to connect well with people; warm and approachable
• Pro-active, self-starter with the ability to work independently
• Ability to “think out of the box” and work in a fast-paced environment
• Exceptional organizational, multitasking and prioritization skills, and project management skills
• Adaptable and flexible
• Detail oriented and strong organizational practices
• Use sound judgement in order to take risks
• Great and effective communicator
• Team player
• Reliable, high-level of curiosity
• Professional demeanor
• Embraces continuous change and opportunities when presented

Qualifications

· Minimum 3 years property management experience or related business experience.

· Proficiency in various software applications and the ability to learn and utilize custom software programs. Microsoft Office (Excel, Word), Adobe Acrobat and other standards required.

· Real Estate Salesperson’s license preferred.

· Bachelor’s degree in business, Accounting, Finance or related discipline preferred

· RPA and/or CPM designation or coursework and candidacy preferred.

· Effective written and verbal communication skills.

• Able to multi-task and prioritize.

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com.

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