Position: Inside Account Manager
Department: Sales
Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security
Solutions and Services to both commercial and government clients since 2006.
We are a value-added reseller focused on overcoming organizational challenges with solutions that don’t
just address problems but also create opportunities and competitive advantages. Our core capabilities
cover three major areas: Services, Solutions, and Integrations.
Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies,
Netscout, and VMware, focusing on Federal Systems Integrators, USG, and Commercial
Communities. Because of our strategic alliance with key distribution channels, Epoch can offer our
customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business
(SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are
our greatest assets, and we take pride in recognizing their outstanding talents and efforts.

The Inside Account Manager (IAM) should have a solid fundamental working knowledge of Sales and Sales
Processes. They will be responsible for creation, organization, execution, and completion of quotes and
sales related customer facing material, as well as communication with end customers and business
operations personnel. They will need to communicate with staff, customers, partners, manufacturers, and
distribution. Through primarily telephone interaction, this sales professional will support an account
portfolio of valued customers to locate and secure the right products or services for their specific needs.
Frequently working with the Account Executive, supplier partners, engineers, and other internal Epoch
resources, the IAM will offer exemplary customer service and product knowledge expertise with an aim to
expand market share and grow our business.

Who you are:
• You possess above average attention to detail and organizational skills.
• You are a self-starter and have solid time management skills and personal judgement.
• You can effectively communicate both written and verbally as well as maintaining active listening
skills.
• You have a strong ability to identify key issues and patterns from partial and/or conflicting data.
• You have strong analytical skills and succeed in troubleshooting and solving problems with the
ability to identify new, less obvious solutions.
• You are focused on providing excellent customer service by delivering technology solutions tailored
to customer needs while ensuring the removal of barriers and driving strategic alignment in the
group and demonstrating the ability to follow up on quotes and orders.
• You balance working independently with working with your team and other Epoch employees,
customers, and vendors to achieve desired results.
• You excel in developing and maintaining a positive team cohesiveness.
• You thrive in environments where you can interact with and influence multiple people at different
levels of the organization simultaneously.

What you’ll do:
• Strategically manage assigned portfolio through research, competitive analysis, interaction with
engineers, Account Executives and other Epoch resources within territory as necessary.
• Identify new sales opportunities by working with buyers and engineers to provide quotes, technical
support and data sheets, and placing purchase orders.
• Access vendor portals and utilize vendor tools to ensure deal registrations, product configurations,
and special pricing requests.
• Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes.
• Manage assigned portfolio by taking proactive and regular actions related to sales and the
administration of the account.
• Maintain accounts by providing customer service on orders including tracking shipments,
maintaining orders, managing backlog, expediting orders and troubleshooting.
• Coordinate with internal resources to ensure customer satisfaction.
• Provide post-sales service by ensuring the products’ arrival at the customer location in a timely
fashion.
• Act as an informal resource for colleagues with less experience

What you’ll bring:
• Associate degree with 5-7 years of experience (or High school graduate with equivalent related
experience).
• Knowledge of IT industry and Federal Procurement.
• Specialized and/or multi skilled experience from on-the-job training.
• Strong cold calling skills with the ability to establish and maintain relationships.
• May require specific vendor and/or security certifications.
• Experience with United States Space Force a plus.

We offer:
• Progressive Compensation Package
• Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Paid Time Off
• 12 Paid Holidays
• Flexible work hours
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development

Our comprehensive, competitive benefits program is an important part of your total compensation
package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO
and voluntary benefits as well as resources to help you make cost-effective decisions for you and your
family.

Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon
race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity, age, veteran status, disability status, or any other applicable
characteristics protected by law. All employment is decided solely based on qualifications, merit, and
business need.

All candidates are required to pass a background check and drug screening prior to employment.

Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals
with disabilities. If, because of a medical condition or disability, you need reasonable accommodation for
any part of the employment process, please contact us at info@epochconcepts.com or by calling 888-663-
0004.

Location: Littleton, CO or Remote
Time Type: Full time