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ePac Flexible Packaging
Louisville, CO | Full Time
6 Months Ago
Sales Support Specialist 1st Shift
Full Time | Business Services 6 Months Ago
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ePac Flexible Packaging is Hiring a Sales Support Specialist 1st Shift Near Louisville, CO

SUMMARY OF POSITION

The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

  • Assists in estimating for customers
  • Creates and approves job tickets for the shop floor
  • Assists plant manager with any emergency problems
  • Communicates with customers on updates for projected timelines for projects
  • Manages trouble-shooting of emergency orders for customers
  • Participates in meetings with production staff and front office staff
  • Enters Customer Orders in ERP system (Microsoft PrintVis)
  • Utilizes Salesforce to manage communications with sales team, customers and management
  • Follows up on all customer transactions in a timely manner
  • Ensures CARs are created by quality department and communicated to customer
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to internal team members regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer service expectations.

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

  • Sends out sample products to customers
  • Packages orders for delivery
  • Assists other plant employees with tasks when staffing is an issue
  • Performs other duties as assigned

JOB KNOWLEDGE, SKILLS & ABILITIES

  • Flexible packaging knowledge is preferred but not a must
  • Knowledge of film substrates used in the industry is preferred but not a must 
  • Excellent customer service via phone, email and in person 
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge 
  • Knowledge of a web to print order system a plus
  • Must be deadline driven and have a sense of urgency
  • Must be adaptable and flexible 
  • Must have a great customer focus and be action oriented
  • Should have experience in Word, Excel and Google Suites 

EXPERIENCE AND EDUCATION

  • 2-3 years of experience in a customer service-related field
  • Associates degree with relevant major preferred
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Preferably 1 years industry specific customer relations experience. 

WORK ENVIRONMENT

  • Most of the time in a professional office setting with some regular time on the production floor.
  • While performing the duties of this job, the employee could be around, moving mechanical parts and vibration
  • ePac believes in a collaborative and cross trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements

ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster

ePac 1 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

09/21/2022

EXPIRATION DATE

12/12/2022

WEBSITE

epacflexibles.com

HEADQUARTERS

LOUISVILLE, CO

SIZE

25 - 50

FOUNDED

2016

CEO

DANIEL CLARK

REVENUE

$5M - $10M

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About ePac Flexible Packaging

ePac Flexible Packaging is a global company that serves small and medium-size businesses providing a fast and easy way to buy flexible packaging. ePac specializes in short to medium run-length orders, and 5 business day turnaround for roll stock and 15 business day turnaround for finished pouches. The first supplier in North America built entirely on state-of-art digital printing technology, ePac offers true high-definition custom printed graphics while enabling customers to print to demand and avoid inventory and obsolescence costs. With locations throughout the United States, Canada, Europe,... Asia, and Africa, ePac is here to serve brands in their communities. More
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The job skills required for Sales Support Specialist 1st Shift include Sales Support, Customer Service, Data Entry, Time Management, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist 1st Shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist 1st Shift. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Sales Support Specialist 1st Shift positions, which can be used as a reference in future career path planning. As a Sales Support Specialist 1st Shift, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist 1st Shift. You can explore the career advancement for a Sales Support Specialist 1st Shift below and select your interested title to get hiring information.

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If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Sales Support Specialist job description and responsibilities

Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.

02/08/2022: Long Beach, CA

Performs administrative tasks to support the sales team and help them to gain and keep customers.

12/26/2021: Wichita, KS

Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.

12/27/2021: Rochester, MN

May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.

12/27/2021: Salem, OR

Performing data entry for metrics such as sales and returns.

01/18/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Sales Support Specialist jobs

Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.

02/14/2022: Minneapolis, MN

All sales support specialist jobs require at least a high school diploma.

02/26/2022: Norwich, CT

Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.

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3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.

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1 year of experience as a Sales Support Specialist or similar role.

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Step 3: View the best colleges and universities for Sales Support Specialist.

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