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AV Technician

San Francisco, CA | Full Time
6 Days Ago

Job Description

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

In this role you will provide high level AV and event operations onsite support. This position is responsible for resolving issues related to in-room technology, events and specialty spaces, new office builds, and live hybrid events. 

WHAT YOU’LL DO:

  • Primary on-site conference room and event space escalation point, with the knowledge and skillset to fix 99% of reported issues
  • Provide TD, operator, and/or setup/teardown support for in-person, virtual, and hybrid events
  • Primary user-facing escalation point for all AV/VC related issues
  • Provide direct white glove support to Executives and high profile users
  • Provide strong client level support to users, with a predisposition to de-escalate technical fails
  • Commission AV hardware for new builds first day of business  
  • Maintain accurate tagging and data entry of all tasks, projects, and requests performed
  • Maintain strong partnerships with local Helpdesk, Facilities, and Executive Support
  • Provide RCA for reported network and technical issues
  • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

 WHAT YOU NEED TO SUCCEED:

  • 2 years of experience in corporate AV and/or AV events support
  • Possess outstanding interpersonal and communication skills
  • Ability to be self-motivated and accountable in a fast-pace, independent environment
  • Ability to think creatively as well as methodically regarding technical issues
  • Strong knowledge of Zoom, Webex, and other conferencing solutions
  • Strong knowledge of Neat, Crestron, BirdDog, Shure, NDI, Dante, and other AV/VC related hardware and signal flow is helpful
  • Experience with physical or virtual video switchers preferred
  • Willingness to learn and adapt to client culture
  • Ability to work both independently as well as with a team
  • Ability to handle physical tasks such as lifting large/heavy objects and physical integration work

Additional Information 
The EOS Group recognizes the responsibilities it has to its customers, suppliers & employees.
At EOS, so far as is reasonably practicable, it is our responsibility to ensure the health, safety, and welfare of our employees at work as well as taking all reasonable steps to ensure that anyone affected by our business, including visitors and service users, are not exposed to risks.
That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid 19 to pass the pre-employment requirements.
Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.


 
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit

Company Overview

  • Website
  • Headquarters TEANECK, NJ
  • Size 1,000 - 3,000
  • Founded 2018
  • Type
  • CEO MARK USUI
  • Revenue $10M - $50M
  • Industry Business Services
  • About eos

Skills for AV Technician

Career Path for AV Technician

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