Primarily Roles & Responsibilities

·Receives and responds to customer inquiries for assistance with product orders, returns, issues or requests

·Processes orders through multiple platforms/tools,including phone, email, fax, website, vendor and customer portals

·Processes quotes and follows up with customers as needed

·Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments, etc.)

·Provides lead generation for sales by promoting related or targeted products to callers.

·Assists in outbound call campaigns

·Maintains database information as needed

Skills, Knowledge, Abilities

·Strong customer service and communication skills

·Ability to follow defined processes with attention to detail

·Ability to type 35 words per minute

·Familiarity with industry products and solutions

·Solid problem resolution skills

·Ability to collaborate with Team Members and customers

Education/Experience Requirements

·High School diploma or equivalent

·1-3 years in Customer Service or similar role

Supervisory Responsibility

None