Overview

Practice Manager II 

Envision Healthcare

This position is located in southern Broward County, FL.

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off:

Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

We currently have an exciting opportunity available for an experienced Practice Manager II!

Responsibilities

The Practice Manager II is responsible for the effective management of all assigned facilities through deployment of clinicians, support of corporate policies, procedures and initiatives and acts as primary liaison with practice clinicians, clinical leadership and clients.

Essential Duties and Responsibilities:

Facility

• Understand hospital contractual requirements (quality, financial, satisfaction) and educate clinicians appropriately. Coordinate the renewal or modification of said contract with Practice Leader approval
• Educate facility/key hospital personnel on all service lines and services, including the quality program.
• Understand the needs and quality program of the hospital
• Present quality data to the hospital
• Ensure facility adoption of standard forms
• Facilitate adoption of hospital EMR where necessary
• Liaise with the hospital to facilitate problem resolution and goal setting
• Interface and network with hospital departments and attend meetings
• Be aware of local developments and identify potential threats and opportunities and escalate when necessary

Clinician Services

• Assist HR in interface with clinician for benefit enrollment, FMLA, work related injuries, etc.
• Serve as the primary source of contact and communication for Physicians
• Assist facility leadership in counseling and coaching staff
• Work with Credentialing to facilitate urgent credentialing issues such as deficient records, renewal of privileges, missing licensure/certifications, etc.
• Initiate and coordinate staff meetings
• Manage onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.)
• Respond to other operational issues as they arise

Clinical Education

• Routinely utilize quality reports as tools to provide continuous performance feedback to department leadership and staff
• Train clinicians on event reporting procedure & never events
• Provide on-site training for initiatives
• Distribute policies and ensure adherence
• Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements
• EMS Coordination
• Audit departmental meetings
• Interface with the Documentation Education Department and coordinate activity as necessary; ensure coding and documentation improvements are sustained
• Provide appropriate operational work tools to clinicians (performance evaluations, etc.)

Recruitment & Clinician Relations

• Interact with Clinical Support Services as necessary to ensure effective and efficient functioning of facilities
• Effectively manage the recruitment process for all open positions at the facility
• Submit request form to Clinical Support Services for each open position at facility.
• Review the clinician staffing list, and ensure all clinicians are accurately represented
• Review the clinician staffing vacancy list, and ensure accuracy
• Notify labor control immediately of any potential upcoming vacancies
• Lead the recruitment effort for open positions through the interface with affiliated clinicians at the site, the Chief clinician, and locum staffing vendor.
• Interface with the clinician directly through face-to-face interviews, selection in concert with MD leadership, and orientation
• Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned completed.
• Track all information and log and follow-up on missing items.
• Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible
• For existing clinicians, process all clinician contractual requirements.
• Coordinate employment contract amendments or other changes in clinician staffing and compensation.
• Assure generation of proper forms for various sign-on bonuses, stipends, tails, moving expenses as well as forms for promissory notes

Financial

• Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues.
• Ensure effective labor management of facilities through intimate understanding of the schedule at the facility, provision of guidance and support where necessary to assure the most cost-effective solution is being employed.
• Coordinate with facility Clinical Leadership and division leaders to cover vacancies, vacations, and other scheduling issues.
• Engage the use of per diems, locums, and agency clinicians as necessary; ensure usage is monitored appropriately and approved.
• Understand monthly labor costs as they relate to budgets and proactively take action to research and report on issues by working collaboratively with Practice Management Leadership.
• Maintain working knowledge of budgets and dashboards and how staffing changes may impact the practice financials.
• Monitor pay for performance incentives.
• Participate in creation of facility budgets.

Supervisory

• Train, develop and evaluate practice coordinators and other Practice Manager Level I

Other

• Interface with Corporate resources as necessary, including Clinical Support Services, Human Resources, Revenue Cycle Management, and Payroll to ensure the effective and efficient operations of the practices at each facility.
• Serve as the initial point of contact for each assigned facility.
• Communicate activities, events and concerns to the appropriate responsible parties.
• Where multiple service lines exist within the same facility, ensure a reasonable level of coordination and interaction with other practice managers/coordinators.
• Assist in facility start-ups and acquisitions as assigned.
• In collaboration with Clinical Leadership, implement necessary communication mechanisms to ensure that the practices are provided with up-to-date information on corporate policies, procedures and initiatives.
• Inform clinical leadership informed of key happenings and events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Demonstrates persistence and overcomes obstacles.
• Develops innovative approaches and ideas.
• Exhibits sound and accurate judgment.
• Include appropriate people in decision making process and makes timely decision while supporting and explaining reasoning for decisions.
• Prioritizes and plans work activities.
• Exhibits ability to learn and apply new skills.

Education/Experience

• Bachelor's Degree from four-year College or University
• 4 years in practice management; or equivalent combination of education and experience

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.