Overview

Director of Operations I

Envision Healthcare

This position manages 6 large groups in the Central-South New Jersey area

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We currently have an exciting opportunity available for an experienced Director of Operations!

Responsibilities

The Director of Operations I has overall responsibility for managing a regional group of the assigned specialty medical practices, including accountability for operations, financial performance, managing client relationships, strategic implementation, and people management

Essential Duties and Responsibilities:

Financial and Operational

• Assist in preparation of corporate budgets with EVPS clinical leadership and financial and accounting team
• Together with regional clinical leadership, monitor financial performance of facility contracts and labor cost variances to budget
• Specifically monitor and manage labor costs and hours as compared to budget
• Establish appropriate internal processes and other standard work tools to ensure effective and efficient operations
• Attend clinical leadership meetings to resolve operational issues and communicate significant issues related to corporate strategy, financial performance & other corporate initiatives
• Develop and monitor business metrics related to financial and operational performance, including interfacing with Central Services, Business Intelligence and other internal departments responsible for data production and analysis
• Interface with other leaders within the organization as needed to resolve issues and successful implement Corporate and divisional goals and objectives
• Manage and monitor clinical compensation and other benefits-related processes and procedures
• Manage provider resources and allocations, including:
  • Approval of position openings and requisitions
  • Authorization of contract requests for all providers within the Region
• Implement start-ups and acquisitions in collaboration with designated internal work groups, as well as clinical and operational leadership
• Assist the Managed Care Department as required in facility global arrangements, self-pay and other managed care contracting issues
• Coordinate clear and consistent communication with other departments on successfully integrating new programs
• Actively participate in Kaizen events to improve processes both internally and externally

Business Development, Acquisitions & Organic Growth

• Assist Business Development as needed by participating in business development meetings, providing required specialty-specific information, identifying target providers within and outside of local market, obtaining and disseminating pertinent information, or serving as key contact in current facilities or offices related to cross-selling or expansion of services
• Assist in identification of specialty-specific additional services and modalities, analyze their feasibility and implement where applicable
• Establish processes to insure the effective operationalization of organic growth contracts, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
• Establish processes to insure the effective operationalization of acquired groups, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
• Interface with ENVOY or other recruitment staff to ensure that the appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner for both temporary and permanent assignments

Client Management

• Coordinate contract negotiation/renegotiation process in conjunction with Legal, clinical & operations leadership, and other relevant internal stakeholders
• Coordinate and monitor contract changes
• Meet regularly with key client stakeholders to:
• Identify any projected changes in service requirements that impact operations and financials
• Proactively address client expectations and issues
• Understand and communicate local market issues within the assigned geographic area that impact the Company and client through networking and nurturing of other healthcare relationships in the region
• Meet regularly with EVPS affiliated providers to understand their needs, resolve identified issues, and build relationships
• Act is a corporate liaison to ensure a strong sense of “Company” within the provider community
• Provide leadership in assigned regional market to assist specialty clinical leadership in developing significant long-term relationships with facility, facility ownership, clinical leadership and long-term business success and market position
• Provide support as required for business development opportunities within assigned region
• Act as a liaison as necessary between corporate departments and Client facility personnel 

People Management

• Recruit, train, develop and evaluate Client Services employees
• Work with regional/executive clinical leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level
• Direct Regional specialty recruiting strategy to fulfill needs for short, mid and long-term contract success and market development
• Provide formal, quarterly feedback to assigned recruitment and new hire team through established report card procedures
• Work with the National Practice Director to develop and maintain new contracts’ staffing schedules
• Assess new contract staffing needs and communicate those to the recruitment department and third-party staffing companies 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

• Bachelor's Degree from four-year College or university
• 10 years’ experience in physician practice management or healthcare management with extensive physician interface
• 7 years managing multi-discipline, multi-specialties and multiple locations at a regional level
• Master’s Degree in health-related field strongly preferred; or equivalent combination of education and experience

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

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