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Envision Healthcare
Nashville, TN | Other
$46k-58k (estimate)
5 Months Ago
Envision Healthcare
Nashville, TN | Full Time
$66k-93k (estimate)
7 Days Ago
DESKTOP SUPPORT TECH II
Envision Healthcare Nashville, TN
$46k-58k (estimate)
Other 5 Months Ago
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Envision Healthcare is Hiring a DESKTOP SUPPORT TECH II Near Nashville, TN

Overview

Desktop Support Tech II - Envision Healthcare

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

  • Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
  • Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
  • Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
  • Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
  • Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
  • Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Responsibilities

The Desktop Support Technician II is responsible for troubleshooting, configuring, imaging and installing computer and network equipment while providing technical 2nd tier customer desktop support to all Envision employees with the objective of resolving most without escalation

Responsibilities

  • Performs imaging, maintenance, upgrades and deployment of software and computer hardware Supports end-users via phone, remote support tools and hands on interaction
  • Skilled in issue determination and resolution
  • Supports Microsoft Office application issues
  • Supports Windows and Mac OSes
  • Supports wireless connectivity for approved hardware and mobile devices
  • Installs approved applications in a timely manner
  • Escalates issues and effectively communicate to appropriate personnel for resolution
  • Travel between office and local Clinics
  • Advanced network troubleshooting skills
  • Asset Management fundamentals
  • Telecom fundamentals
  • Onsite smart-hands support of network, telecom, and server equipment
  • Scripting and automation knowledge a plus
  • Occasional overtime, after hours and weekend work
  • Documents all work related to customer incidents through Envision ticketing system
  • Writes and edits knowledge base articles of known issue resolutions and technical information
  • Occasionally lift and/or move up to 50 pounds
  • Deploy and move workstations
  • Some travel required to support remote offices (10 – 25%)

Qualifications

Qualifications

  • Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals
  • Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
  • Must have experience in a first call resolution focused environment
  • Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft related hardware
  • Must have working knowledge of Microsoft Windows operating systems (10), Microsoft Office (2016, O365) and the ability to troubleshoot related issues accordingly
  • Must have experience with Active Directory administration
  • Must have experience with Citrix administration and end-user support
  • Must have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals.
  • Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame.
  • Should have a general understanding of Service Management concepts (ITIL, ITSM)
  • Associate Degree and/or related certification and 4 or more years of related experience in a Desktop Support environment
  • Bachelor's Degree from four-year College or University preferred
  • Windows 10 operating system troubleshooting and configuration
  • Microsoft Office 2016/O365, configuration and troubleshooting
  • Desktop hardware / software installation, configuration and troubleshooting
  • Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting
  • Desktop imaging creation / deployment experience with MDT or SCCM preferred
  • Ticketing system documentation and knowledge base article creation experience
  • Required: A , MCP, AA Degree
  • Preferred: CompTIA Certifications (MCSE, and/or Network ), ITIL Foundations

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Other

SALARY

$46k-58k (estimate)

POST DATE

10/01/2022

EXPIRATION DATE

05/01/2023

WEBSITE

evhc.net

HEADQUARTERS

NASHVILLE, TN

SIZE

200 - 500

FOUNDED

1977

TYPE

Private

CEO

JAMES RECHTIN

REVENUE

$3B - $5B

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About Envision Healthcare

Envision Healthcare provides home healthcare, medical staffing, ambulatory surgery, pediatric and post-acute care services.

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The job skills required for DESKTOP SUPPORT TECH II include Troubleshooting, Customer Service, Desktop Support, Installation, Operating System, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a DESKTOP SUPPORT TECH II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by DESKTOP SUPPORT TECH II. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for DESKTOP SUPPORT TECH II positions, which can be used as a reference in future career path planning. As a DESKTOP SUPPORT TECH II, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary DESKTOP SUPPORT TECH II. You can explore the career advancement for a DESKTOP SUPPORT TECH II below and select your interested title to get hiring information.

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