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Our mission at Enphase Energy is to advance a sustainable future for all.
Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries.
Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.
Do you want to help change the world? Learn more about the role:
We are hiring Customer Experience Manager with passion to deliver industry leading customer experience and demonstrate empathy, strong intellectual curiosity for problem solving. Raising the bar for customer experience in the renewable industry is part of core Enphase’ strategy, and this role will play a critical role in driving this strategy. This position is a senior member of the leadership team and will be responsible for net promoter score, customer service metrics and overall customer experience. Leading with customer anecdotes, armed with facts and data, they will drive real change to reduce our customers’ effort at every step of their renewable journey. Candidate will be voice of the customer to influence culture of the organization through strategic insights and relentlessly drive and establish high operational standards. Enphase Operations and Maintenance (O&M) Marketplace connects customers and providers with our own proprietary software platform and operations teams to streamline the O&M and EVSE installation needs of home electrification.
The ideal candidate for this role will possess strong customer management skills with the keen ability to work backwards with customer in mind to identify and prioritize the right inputs and outputs to deliver value and results. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact on overall customer satisfaction. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity.
Responsibilities:
Qualification:
Skills:
Travel: Up to 25% travel
Work location: Austin – TX
Full Time
$119k-157k (estimate)
11/30/2022
05/31/2023
enphase.com
Fremont, CA
1,000 - 3,000
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.