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Technical Support Manager
ENLACE CHICAGO Chicago, IL
Full Time | Business Services 5 Months Ago
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ENLACE CHICAGO is Hiring a Technical Support Manager Near Chicago, IL

Description

Enlace Chicago (Enlace) convenes, organizes and builds the capacity of Little Village stakeholders to confront systemic inequities and barriers to economic and social access. It is dedicated to making a positive difference in the lives of Little Village residents by fostering a safe and healthy environment and by championing opportunities for educational advancement and economic development. 

Position Summary: 

The Technical Supports Manager will work closely with the Director of Community Schools to support implementation and documentation of key elements related to Enlace’s Community Schools Program in nine Community School sites in Little Village. Community Schools extend their reach into the community by providing classes, resources, events and opportunities for youth and adults during after school hours transforming them into fun, safe, and innovative community-driven learning environments. Programming typically includes a combination of academic support, arts and cultural enrichment, post-secondary success and career exploration, health and wellness programming, and adult education.

The Technical Supports Manager provides direct support to Community Schools team to ensure quality implementation of program model components, human resources and financial procedures maintain Community Schools’ manuals and structures, and support the implementation of the compliance reports. This position requires a strong commitment to collaborative work to positively impact the successful implementation of Community School programs. 

The Technical Support Manager will also work closely with the Director of Evaluation and Director of Finance to ensure alignment of administrative systems and compliance requirements. 

The education Department is hiring a Techincal Support Mnager to join their Community Schools Team

Reports to: Director of Community Schools 

Accountable to: Executive Director, Director of Finance, Director of Community Schools 

Communicates with: Resource Coordinators, Education Team, Finance Team, Evaluation Team, department directors and managers 

Informs: Enlace staff 

Status: Full-time 

Duties and Responsibilities: 

  • Work closely with Director of Community Schools and Resource Coordinators in hiring and on boarding staff and instructors in accordance with Enlace Human Resource as well as specific grant required protocols. 
  • Develop protocols, trainings and structures that facilitate strong program delivery and maintain key program documentation, including: 
  • Maintain and monitor a calendar of benchmarks and deadlines related to program implementation, documentation, as well as proposals and reports.
  • Update and maintain procedures, program manuals, tools and compliance binders.
  • Establish and manage Memorandum of Understanding agreements.
  • Create and manage Community Schools systems for inventory of owned equipment and program supplies; including the loaning and collection from program participants. 
  • Assist with specific IT requests/troubleshooting. 
  • Serve as primary liaison with Finance Team, including: 
  • Developing, monitoring and managing program, grant and school budgets in coordination with Director of Community Schools and Resource Coordinators according to community schools program priorities and grant requirements. 
  • Review and approval of semi-monthly payroll process. 
  • Supporting various voucher and invoicing processes. 
  • Support the purchasing process for program supplies including managing requests and approvals, submission of check requests and reporting of credit card purchases. 
  • Assist with audits as necessary. 
  • Work in close coordination with Director of Community Schools, Resource Coordinators and the Data and Evaluation Team to support the collection of data and development of Community Schools reports. 
  • Other Duties as assigned.

Requirements

 Requirements/Qualifications: 

  • Bachelor’s Degree in Education, Public Policy/Public Administration, Non-Profit Management or Social Services field preferred. 
  • Minimum of three years of relevant project management and leadership experience in a school, educational or non-profit setting. 
  • Advanced and/or leadership experience in program management, budget management, grant compliance, and grant reporting. 
  • Experience working with or within Chicago Public Schools and experience with the community schools model preferred. 
  • Strong interpersonal and teamwork skills are required. 
  • Excellent organizational skills and attention to detail is needed. 
  • Highly motivated, detail-oriented and dedicated self-starter with the ability to work quickly and independently with minimal guidance or oversight. 
  • Commitment to social justice and racial equity. 
  • Excellent communication skills including writing and presentation skills. 
  • Experience and commitment to working with urban Latino and immigrant communities; Connection to the Little Village community is a strong plus. 
  • Ability to speak, read, and write in both English and Spanish preferred. 
  • Computer literate in Microsoft Office Suite, Google Suite; Familiarity with Cityspan and other grant reporting and database systems preferred. 

Enlace Chicago is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Additional Requirements: Enlace Chicago staff are required to provide proof of vaccination or have an approved medical exemption prior to starting employment. If an approved medical exemption is obtained, weekly testing is required.

Deadline for submission: Open until filled.

Enlace Chicago offers a very generous benefits packet to our employees: 

  • Blue Cross and Blue Shield Medical Coverage: HMO, PPO
  • Dental and Vision Insurance Options
  • 12 paid Holidays 
  • Paid Time Off (PTO)
  • 403B Plan

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

10/16/2022

EXPIRATION DATE

12/06/2022

WEBSITE

enlacechicago.org

HEADQUARTERS

Chicago, IL

SIZE

100 - 200

INDUSTRY

Business Services

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