Customer Service AgentEngland Logistics is one of the fastest growing transportation and supply chain logistics companies in North America. We are looking to hire a Customer Service Agent. This customer service agent works as the liason between our agent clients and England Logistics. They are responsible for understanding company policies and procedures in order to support Englands outside agent partners. Our ideal candidate will exhibit strong follow through and organization, and will place high value on priority management, problem solving, and expectation management.Benefits:* Target pay for this role will be $40k - $44k to total compensation annually. $18 an hour, plus up to $500 in monthly bonus.* Paid weekly.* Medical insurance. Dental and vision insurance. 401k.* Paid vacation, holidays, and sick days.* Career development planning & promotions.* Tons of food, recognition, awards, celebration, team building activities & FUN!Qualifications* Strong priority management, organizational, problems solving and expectation management skills* Ability to proactively call clients daily* Ability to document activities in CRM (Salesforce).* Work with internal support staff to understand and resolve related issues (audit, billing, collections, credit, compliance, AR insurance).* Ability to review and understand partner contracts and terms of service.* Verify new customers.* Maintain accurate records for onboarding and offboarding of business partners.* Experience helping clients succeed and resolving issues quickly.Requirements* Train partners on all systems and processes.* Manage partners personal and company information in Salesforce and appropriate systems.* Participate in regular audits of partner processes and information.* Understand how to conduct partner audits and reviews.* Ability to learn new systems quickly and train others on those tools.* Learn how to manage and verify partner commissions.* Communicate with carriers to resolve issues.* Manage client disputes* Strong understanding of Microsoft Word & Excel spreadsheets.Equal Employment OpportunityWe use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.