As a Business Systems Analyst at ESI Construction, you will collaborate closely with stakeholders, design functional specifications, provide second-tier service desk support, and play a key role in identifying and mitigating risks. Leveraging your extensive technical knowledge, you will evaluate, configure, and deploy cutting-edge software applications and systems across the organization.

Benefits:

• ESI covers 100% of the Medical Premium for all employees and families.
• Competitive 401k match
• Lucrative bonus potential
• Great upward mobility for career growth

Responsibilities:

• Create and maintain systems as well as end user documentation.
• Monitor compliance with system standards and report variations.
• Perform testing of system upgrades and patches.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Collaborate with analysts, engineers, specialists, software vendors and power users in the testing of new software programs and applications to ensure full adoption of features and process efficiencies.
• Collaborate with application users to create functional specification documents for fulfilling gaps.
• Provide second tier service desk support.
• Work with other teams, as required, to make recommendations on efficient use of application features and capability to enhance workflow efficiencies.
• Provide orientation and training to end users for all modified and new systems.
• Perform minor system customization and report writing.
• Coordinate product roadmaps across application platforms.
• Develop deployment, hosting, and support plans.
• Produce documentation for system administration, configuration, and maintenance.
• Maintain licensing and user access for both on-premises and cloud solutions.
• In the area of Application Support, perform troubleshooting and problem resolution for assigned systems with end users when necessary.
• Resolve system functionality issues, receive, and work escalation from lower support tiers and escalate internally and with vendors as necessary.
• Propose, implement, and maintain system security models and resolve system specific access and/or security issues.
• Monitor system for data integrity issues and work with systems engineer or system vendor to resolve.
• Monitor and report system usage and performance.
• Interpret a customer’s description of a problem and determine possible solutions.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience (typically 3-5 years) as a Business Systems Analyst, preferably in the Architecture, Engineering, and Construction (AEC) space.
• Experience with ITIL methodologies.
• Proficiency in system analysis, design methodologies, and documentation practices.
• Strong analytical skills and the ability to translate business needs into technical requirements.
• Experience in project management, including project planning, tracking, and risk assessment.
• Excellent communication skills and the ability to collaborate with diverse stakeholders.
• Problem-solving attitude and a strong focus on delivering quality solutions.
• Working technical knowledge of cloud application delivery methods such as SaaS, PaaS, and IaaS.
• Extensive practical knowledge with importing & exporting data for use in report writing software, spreadsheets, graphs, and flow charts as well as PowerBI, Crystal, Excel, and SQL..
• Proficiency in the Microsoft 365 Office Suite.
• Familiarity with construction-specific software applications (e.g., project management tools, ERP systems) is preferred.
• Proficiency in Vista Viewpoint preferred.

ESI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ESI maintains a drug-free workplace. Post-offer applicants and employees are subject to drug screening as a condition of employment.