8 Technical Support Engineer Jobs in Buffalo, NY
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Employer Services Corporation is Hiring a Technical Support Engineer Near Buffalo, NY
Employer Services Corporation is seeking to add a Technical Support Engineer to our growing team! The Technical Support Engineer will use their technical expertise and strong interpersonal communication skills to deliver technical presentations and create technology-based solutions necessary to service clients and support end-users (both external and internal).
Key Responsibilities include but are not limited to:
- Comprehensive knowledge of ESC’s products and services.
- Create and deliver system demonstrations, customer training and technical presentations explaining ESC’s systems and providing technical services to customers, prospects and end-users.
- Provide sales and implementation support to new and existing clients related to ESC’s core systems, technical tools and add-on products.
- Create training standards, resources and support materials. Maintain training documentation and product support materials.
- Configure, train, maintain and support core systems and various add-on products.
- Develop end-users by providing on-going technical training and support, thereby reducing the demands on IT, increasing end-user self-sufficiency and the overall satisfaction of ESC’s technical tools and services.
- Install and configure various computer systems and applications, diagnose technical problems and provide 2nd level IT support to internal staff.
- Train and develop Technical Support Specialist team members.
- Collaborate with the other members of the IT team and participate on cross functional teams to address the company’s operational needs and implement process improvements.
- Create system reports and provide assistance to users creating reports.
- Scripting and custom programming to provide customized solutions for customers.
- Work independently and as part of a team to provide customer and end-user support.
The successful candidate will have:
- BS in Information Technology, Computer Science or equivalent
- 5 year of technical customer service and training
- Excellent problem solving and interpersonal communication skills
- Customer Service and Training Experience
- Must be proactive, self-motivated, organized and have good interpersonal skills
- Strong problem-solving skills
- Knowledge of HRIS, Time & Attendance, LMS, Performance Management and ATS a plus
We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment.
Apply today and join “One of the Best Places to Work in WNY”!
Job Summary
Full Time
Business Services
09/21/2022
10/09/2022
myesc.com
AMHERST, NY
3,000 - 7,500
1995
JOHN HAWKINS
$50M - $200M
Business Services
Related Companies
About Employer Services Corporation
ESC is Western New York's largest locally owned Professional Employer Organization (PEO)/Human Resourcing Outsourcing (HRO) firm headquartered in Amherst, NY. ESC delivers a high-touch, high-tech approach to human resources and employment administration to hundreds of businesses regionally and throughout the country. ESC applies strategic HR concepts that can improve the financial performance of our customers. We allow our customers to outsource specific functions of their businesses, including human resources, compliance assurance, payroll, benefits and benefits administration. As a direct re...sult, ESC customers are free to focus on what they do best; growing their businesses! ESC focuses on what we do best; supporting our customer's largest investment: their people. With the number of worksite employees (WSE) ranging from 1 to 500, ESC customers have told us that our services "actually reduce overall annual employment costs and provide expert HR advice on a day to day basis." We pride ourselves on our focus to provide the best in quality, service, and value daily. ESC serves thousands of families and hundreds of businesses nationwide and stands as one of the nation's premier PEOs. Contact us at (716) 691-4455 to discuss the ESC Value Proposition and to receive a complimentary labor cost analysis.
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The job skills required for Technical Support Engineer include Technical Support, Customer Service, Problem Solving, IT Support, Computer Science, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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