ESI Employee Assistance Group has the immediate need for a remote, full time Client Service Account Manager to maintain our current clients.

ESI Employee Assistance Group (ESI), a subsidiary of Medical Mutual, is the nation’s most comprehensive employee assistance program (EAP), delivering more than twice the benefits and services to our Clients than competitors. In addition to extensive benefits for employee members, we also offer a broad suite of services to human resource managers and supervisors. ESI has more than 35 years of employee assistance expertise to virtually every industry sector, including government and public safety, health care, education, and non-profit organizations.

The full time Client Service Account Manager will work from their home office to maintain existing business with Employee Assistance Program (EAP) clients in the assigned region. The successful candidate will conduct presentations and trainings, respond to service requests, problem resolution, and account renewal.

Responsibilities

• Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. Manages client interactions for optimal experience and problem solves where appropriate.
• Develops and maintains client-specific strategic actions plans, regularly reviewing client needs. Provides feedback on products and services to provide consultative solutions to stay current with industry trends.
• Coordinates internal and external resources for renewals and new group on boarding for a successful experience.
• Delivers and presents activity/utilization reports to ensure awareness of performance and other status.
• Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.
• Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product changes and deliver appropriate reports as needed
• Offers consultative services based on group data analysis. Prepares, summarizes, and presents suggestions to clients about possible benefit and product options. Delivers topical trainings upon client request.
• Works with manager to identify and present value-added solutions and strategize on client issues.
• Updates and maintains data as it relates book of business and external contacts.

Qualifications

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• 3 years of experience as an Account Manager in an Employee Assistance Program (EAP), or related industry.
• Strong knowledge of EAP/counseling services for employer groups.
• In-depth knowledge of health insurance and EAP products; sales and industry processes including benefit plan design; and related laws/regulations including HIPAA and COBRA.
• Intermediate Microsoft Office skills.
• Solid presentation skills.
• Strong knowledge of topical trainings such as drug free workplace and stress management.

About Employee Services:

ESI Employee Assistance Group (ESI), a subsidiary of Medical Mutual, is the nation’s most comprehensive employee assistance program (EAP), delivering more than twice the benefits and services to our Clients than competitors. In addition to extensive benefits for employee members, we also offer a broad suite of services to human resource managers and supervisors. ESI has more than 35 years of employee assistance expertise to virtually every industry sector, including government and public safety, health care, education, and non-profit organizations.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

please submit your resume' at www.theEAP.com/careers