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EMCOR
EMCOR
Raleigh, NC | Full Time
$50k-63k (estimate)
0 Months Ago
Systems Operator (9)
EMCOR
EMCOR Raleigh, NC
$50k-63k (estimate)
Full Time | Specialty Trade in Construction 0 Months Ago
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EMCOR is Hiring a Systems Operator (9) Near Raleigh, NC

About us: Since 1962, Southern Industrial and Southern Crane has helped install and maintain the manufacturing and industrial base that has fueled growth across the Southeast.

We have grown from a Carolinas-based crane and rigging company into the leading provider of operated crane services, rigging services, turn-key industrial construction and plant maintenance services in the Southeast.

As part of EMCOR Group, Southern Industrial and Southern Crane’s ability to serve our customers is enhanced by EMCOR's financial strength and national presence.

Southern Industrial is looking for a Systems Operator to work out of our Raleigh, NC office. This is an in office position.

The Systems Operator is responsible for managing the daily operation of enterprise systems to ensure uninterrupted access by the end users. This position is a liaison between the enterprises systems and the end users, advocating in their behalf to ensure the best possible user experience. The Systems Operator verifies that system functionality is available, as dictated by IT Service Level Agreements and initiates corrective actions when it is not. Works closely with the IT Support team to ensure SLAs are met.

  • Adds, modifies and terminates user access to enterprise systems, according to IT Standard Operating Procedures
  • Conducts application training sessions for new end users
  • Provides first-teer support for end user issues related to enterprise systems. Tracks the resolution of trouble tickets, escalating to IT specialists, as required. Once issues are resolved, may also participate in beta-testing before release to production.
  • Advocates on behalf of end users to ensure the best possible user experience
  • Documents and tracks application enhancements and bug fixes
  • Monitors enterprise application performance and provides initial response to issues
  • Administers the IT service Desk application providing ticket metrics and asset reporting
  • Helps to deploy end user equipment as needed
  • Other duties as assigned

Requirements:

  • Has fundamental understanding of how the SIC enterprise applications work and how they are utilized by the end user
  • Strong written and verbal communication skills
  • Customer service oriented
  • Intermediate MS Word and Excel skills

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$50k-63k (estimate)

POST DATE

03/06/2023

EXPIRATION DATE

06/05/2023

WEBSITE

emcorgroup.com

HEADQUARTERS

NORWALK, CT

SIZE

15,000 - 50,000

FOUNDED

1994

CEO

ANTHONY J GUZZI

REVENUE

$5B - $10B

INDUSTRY

Specialty Trade in Construction

Related Companies
About EMCOR

A Fortune 500 company with estimated 2017 revenues of approximately $7.6B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environmentssuch as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systemsin ...virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The approximately 33,000 skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the Worlds Most Admired and Best Managed. EMCORs diversityin terms of the services it provides, the industries it serves, and the geography it spanshas enabled it to create a stable platform for sustained results. The Companys strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry. More
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