Overview

Company Description


Embrace Pet Insurance is an industry pack leader, clinching the top rank for pet insurance in the prestigious Forbes list of America’s Best Insurance Companies 2022. We wear our Great Place to Work certification as a badge of honor. The accolades don’t end there; Embrace has been celebrated 8 consecutive years by The Plain Dealer as one of “Northeast Ohio’s Top Workplaces” and stands tall as an 11-time victor of the NorthCoast 99 Award, a distinctive program heralding 99 workplaces for paramount talent in Northeast Ohio.

At Embrace, the well-being of our team isn't restricted to office walls. Our commitment to ensuring a balanced work/life atmosphere coupled with avenues for progression signifies our endeavor to pave a trajectory of success for our team, both professionally and personally. Compensation isn't just a paycheck here; it's a holistic package encompassing health insurance (for our two-legged and four-legged family members alike), dental, vision, a wellness reimbursement program, a contributory 401(k) scheme, and a flexible paid time-off policy.

We cherish the myriad hues of diversity – spanning backgrounds and experiences. Pets, being pivotal family members, deserve the best, and that's achievable by weaving a tapestry of diverse minds. At Embrace, the ethos resonates with empathy, nurturing, and support; our endeavors are conscious and introspective about the team and culture we foster. We are on the hunt for individuals robust in their skillsets and equally fervent about uplifting their colleagues.

Job Summary:

As a Help Desk Technician you will use your strong technical skills to provide fast and useful technical assistance on computer systems. You will answer questions on basic technical issues and help to solve them.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance.
• Provide local and remote employees support for PC hardware and software, including setup and deployment.
• Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
• Keep accurate documentation for IT department assets.
• Record events and resolutions in a ticketing system.
• Pass along any feedback or suggestions by customers to the appropriate internal team.

Qualifications

To be considered for this position, you must minimally meet the knowledge, skills, and abilities below:

• Tech savvy with a working knowledge of office automation products, databases, and remote control.
• In-depth knowledge of Microsoft Desktop operating systems, Microsoft Office Suites.
• Ability to research solutions or information regarding technical issues.
• Good communication and interpersonal skills with the ability to work directly with business users.
• High energy level.
• Detail oriented.

Equal Employment Opportunity Commission (EEOC) Disclosure:

Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.