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Embassy Suites Winston Salem

460 Cherry Street

Benefits include:
Great starting rate and flexible schedulingVision / Dental / Medical InsuranceUp to 15 PTO Days (Paid Time Off) in the first year (PTO for part-time)Full-time and Part-time positionsHotel Discounts 

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security, and safety hazards and/or violations of Everwood Hospitality Service rules and regulations.

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.

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Physical Requirements:

• Flexible and long hours sometimes required.

• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Ability to climb and descent stairways and run.

• Ability to physically deter individuals who pose a threat to employee and/or guests.

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Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

DUTIES & FUNCTIONS

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Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Always use proper two-way radio etiquette.

• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.

• Maintain and review daily activity log.

• Maintain confidentiality with respect to guest and employee incidents.

• Hold briefing with Guest Services staff both at the beginning and end of shift.

• Check ID of visitors/employees, as necessary.

• Access secured areas for authorized personnel.

• Maintain an awareness of legal limitation of position (local, state, and/or federal ordinances).

• Assist guests to their rooms or assist guest is with entry into their rooms according to hotel standards.

• Assist during medical emergencies.

• Respond to emergency situations, including medical, security, guest complaints, etc.

• Investigate assault complaints.

• Assist outside agencies, as necessary, to maintain effective liaison.

• Respond to altercations and investigate.

• Have knowledge of hotel and guestroom locking systems.

• Monitor TV cameras, if applicable.

• Administer First Aid/CPR as necessary.

• Challenge suspicious persons.

• Check safety hazards.

• Administer Heimlich Maneuver to choking victims.

• Complete Incident/Accident reports in a clear and concise manner.

• Monitor employees as they enter and exit the building.

• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.

• Document all deliveries.

• Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances.

• Provide escorts to persons carrying money or other requests.

• Issue and inventory pagers, radio equipment, and keys on a daily basis, if applicable.

Marginal:

• Attend meetings/training as required by management.

• Perform other duties as requested by management.