642 Front Office Manager Jobs in New York, NY
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Embassy Suites by Hilton New York Midtown Manhattan is Hiring a Front Office Manager Near New York, NY
The Front Office Manager is responsible for supervising the front desk operation and coordination with the housekeeping operation which includes: staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest and team member requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
· Responsible for ensuring customer satisfaction at the highest level
· Act in a professional and responsible manner in front of all guests and associates
· Maintain guest room inventory
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain excellent communication with the housekeeping department
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyze, investigate, and resolve guest complaints
· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
· Provide input to the Director of Operations to insure proper staffing levels for customer service goals as well as inter-departmental operations
Qualifications
· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
· 3 or more years of Front Office leadership experience, can be a combination of Supervisor and Assistant Front Office Manager experience
· Service oriented style with professional presentations skills
· Hilton experience is a big plus
· Hotel/Hospitality degree an asset
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
· Clear concise written and verbal communication skills in English
· Must be proficient in Microsoft Word and Excel
· Must have excellent organizational, interpersonal and administrative skills
Source: Hospitality Online
Job Summary
Full Time
$52k-74k (estimate)
11/30/2022
12/28/2022
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Leadership, Front Office Operations, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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