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Customer Success Manager
Eltropy Lehi, UT
$91k-125k (estimate)
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Eltropy is Hiring a Customer Success Manager Near Lehi, UT

About Eltropy

Eltropy provides AI-powered digital communications software-as-a-service (SaaS) to financial institutions. We’ve bootstrapped our way up to 500 customers, with 250% year-on-year growth. We recently raised $25M for our Series A, and now have over $10B in growth capital backing us. 

As a Customer Success Manager, you will help credit unions, community banks and mortgage lenders improve the experience they provide and realize an outstanding return on their Eltropy investment. Personal strengths required for this role include teamwork, empathy, technical curiosity, a quality mindset, and relationship-building throughout a customer’s organization. 

ABOUT YOU

  • You have at least three years of customer facing experience (account management, customer success, consulting), ideally in SaaS and fintech. Credit Union work experience preferred.
  • You're deeply curious, willing to explore and learn all aspects of our customers’ businesses, and Eltropy’s and our partners’ products
  • You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges
  • You’re fundamentally a team player, always willing to roll up your sleeves, jump in and help
  • You’re proactive, always anticipating what the customer and their members or clients need
  • You tolerate zero defects, caring that everything you implement and communicate is flawless
  • You’re willing to travel monthly to conduct in-person meetings with customers, and with the rest of the Eltropy team (in compliance with health protocols)

RESPONSIBILITIES:

  • Customer ROI: Ensure that decision-making C-level executives at Eltropy’s customers realize their required return on investment with Eltropy
  • Referenceable customers: Cultivate customers who will serve as positive references of Eltropy to prospects. Drive customers’ product-, technology- and service needs internally within Eltropy. 
  • Expansion, retention and upsell: Keep customers, increase their spend with Eltropy by expanding usage throughout their organization, and prevent contraction
  • Adoption and engagement: Drive usage by customers’ employees
  • Build and maintain executive relationships 
  • Conduct regular meetings with all decision-making C-level executives at each customer 

Life at Eltropy

Eltropy is building a world-class sales team in the heart of Utah’s technology hub, Silicon Slopes! We are located at Innovation Pointe, Lehi’s premiere office space neighboring several other proven and aspiring unicorns. Incredible views of the valley, generous amenities, excellent benefits, a winning culture, and wonderful team members. Come build with us!

You’ll love Eltropy because we are passionate about our values and live what we believe. We are driven by our desire to exceed our customers’ expectations and to build a company we can all be proud of. This starts with building amazing teams filled with team members that challenge and support each other every day.

  • 4.9 star Glassdoor Rating! 100% Approve of our CEO, and 99% would recommend us to a friend
  • “Eltropy is a company whose culture was intentionally built and continues to be maintained by the co-founders. It’s unique and I am humbled to be a part of it”. —current Eltropy team member

Benefits & Perks

  • Generous PTO 
  • 401(k) plan with employer matching
  • Stock options, everyone is an owner!
  • Great health benefits with generous premium contributions from employer
  • Casual dress environment. Business attire at industry events
  • In-office preferred for Utah team members as we build the winning culture as a team
  • Remote work for out-of-state team members
  • Fully-stocked break room with free catered meals, snacks & drinks
  • Celebrations, Recognitions and off-site team-building events
  • President’s club to a warm, exotic location
  • Family-oriented leadership that supports a healthy work-life balance
  • Advancement opportunities (we have grown over 400% in the last 13 months, and don’t plan to stop anytime soon!)
  • Culture that emphasizes fully transparency, inclusiveness, resources, and support to help everyone meet our goals
  • Incredible campus amenities including multiple lounge areas, a yoga studio, weight-lifting room, in-office showers, an on-site masseuse, bike racks w/ nearby biking trails. The office is located next to the Murdock Trail for walking, running, and biking enthusiasts. Easy access to I-15 for an efficient commute, many nearby restaurants to enjoy, and a fun & vibrant work atmosphere.

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$91k-125k (estimate)

POST DATE

11/24/2022

EXPIRATION DATE

01/07/2023

WEBSITE

eltropy.com

HEADQUARTERS

MILPITAS, CA

SIZE

50 - 100

FOUNDED

2013

CEO

ASHISH GARG

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

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