14 Customer Care Representative Jobs in Portsmouth, VA
Elizabeth River Crossings OpCo, LLC is Hiring a Customer Care Representative Near Portsmouth, VA
ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.
ERC is currently offering a hybrid schedule for the call center. (employees work 5 days in the office and 5 days from home - after 90 days of employment)
Shift: 10am-7pm Monday-Friday (training is 8am-5pm for 4 weeks)
STARTING RATE: $18.50
*In an effort to provide a safe work environment, ERC has required all employees to be fully vaccinated unless a medical or religious accommodation is requested and approved.
Responsible for providing excellent customer service via the phone, email, face to face, mail, and/or social media in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains related reports, records, and files.
ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:a. Receives customer telephone questions and complaints in a professional manner.
b. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Customer Care Supervisor.
c. Provides general information to customers on Company policies, procedures, and programs.
d. Provides basic information to customers on accounts, orders, payments, products, and services.
e. Performs basic maintenance functions on accounts.
f. Maintains and projects the Company's professional reputation.
2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
a. Completes weekly Customer Service statistical reports.
b. Keeps supervisor informed of area activities and significant problems.
c. Completes required reports and records accurately and promptly.
d. Attends and participates in meetings as required.
3. Assumes responsibility for related duties as required or assigned.
a. Assists other departments as necessary.
b. Performs related clerical duties as needed.
c. Keeps work area clean, secure, and well maintained.
d. Actively and professionally cross sells Company products and services.
1. Customer Care Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about E-ZPass and services is provided to customers.
4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.
5. Required reports and records are accurate, complete, and timely.
6. The Company's professional reputation is conveyed and maintained.
Education/Certification:
High school graduate or equivalent.
Experience Required:
Must have at least 6 months of experience in a call center.
Skills/Abilities:Accuracy and thoroughness in work.
Excellent communication and public relations skills.Ability to work well under pressure.Ability to use a personal computer and related software applications including Microsoft Word or Excel.Solid math skills and bookkeeping abilities.Proficient typing skills.Must be willing to work a flexible schedule as required by the Customer Service Center.Ability to obtain a Criminal History Background Check, drug screen, and COVID-19 testing.
Must have quiet location to work from. .
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Finger Dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength:
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS:
None:
No hazardous or significantly unpleasant conditions (such as in a typical office).
Reasoning Ability:
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Mathematics Ability:
Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
Language Ability:
Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.
Elizabeth River Crossings OpCo, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation or any other category protected by federal, state or local laws.
Job Summary
Full Time
$33k-41k (estimate)
03/20/2023
05/30/2024
driveert.com
Portsmouth, VA
25 - 50
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The job skills required for Customer Care Representative include Customer Service, Customer Care, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Step 3: View the best colleges and universities for Customer Care Representative.
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