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Customer Support Supervisor (M-F 0700-1600 CST)

Chicago, IL | Full Time
22 Days Ago

Job Description

Do you have a natural ability to influence people to accept change and new ideas? Are you adept at getting others to cooperate? Do you work best when you have a variety of responsibilities? Do you enjoy taking new employees under your wing and teaching them the ropes? ELITE Transit Solutions is looking for an outgoing, empathetic and intuitive leader to supervise the weekend team.


SHIFT:  Monday-Friday 7:00 am - 4:00 pm CST ; This is an in-office role


While your shift is 7 am - 4 pm CST, you will have to complete 5 weeks of training before you are fully in position.



ABOUT THE ROLE:  Customer Support Supervisor (CSS):

The primary function of a Customer Support Supervisor (CSS) at ELITE is leading and developing a team of Customer Support Specialists, monitoring their key performance indicators, and serving as the face of ELITE to our clients.  As a CSS, you will build and foster client relationships enabling business growth while providing legendary customer service.  Additionally, a CSS will ensure the team is proactively communicating to our clients regarding everything from load status, discussing their freight, and responding to their questions.  The CSS will keep the Client Solutions Manager apprised of the status of the clients’ business and work with them to on-board new business. The work of a CSS is critical to reinforcing the brand promise of ELITE – to provide every client, big or small, with industry-leading on-time delivery (OTD) rates and best-in-class customer service levels at competitive prices.


ABOUT US:  
ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with an office in the heart of Chicago’s hot Fulton Market District. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz. 
Our proprietary technology is pushing us forward & there are big things on the horizon! 
Come be part of our team and build something Distinctly ELITE.

 

PERKS 

  • Casual Office Environment – wear jeans!  
  • Open, modern workspaces – no cubicles! 
  • Lounge Area – pool tables, ping pong and a kegerator 
  • Benefits – (medical, dental, vision) start the 1st of the month following your start date 
  • Commuter benefits
  • Student loan repayment matching program 
  • 401k match   


ROLE AND RESPONSIBILITIES:

  • Lead and develop a team of 2-7 customer support specialists.
  • Provide industry leading levels of customer support to all clients.
  • Professionally communicate with clients daily and build a relationship with those clients.
  • Understand clients’ needs on a daily and weekly basis to learn how ELITE can help.
  • Work with the Client Solutions Manager to on-board new business and keep them apprised of status of current business.
  • Monitor EDI to ensure tender acceptance and load changes are processed.
  • Understand and monitor the KPIs for their clients’ books of business.
  • Provide direction and guidance to their team in terms of workload and priorities daily.


 SKILLS AND REQUIREMENTS:

  • Desire to work in a fast-paced, high-energy office environment.
  • Strong multi-tasking skills with the ability to adapt to changes daily.
  • Ability to take initiative in daily tasks and problem solve.
  • Outside the box thinking to provide innovative solutions to meet the clients’ needs.
  • 4 – 5 years of experience in logistics or logistics customer service is preferred.
  • 4-year degree from an accredited university is preferred.

 

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

Skills for Customer Support Supervisor (M-F 0700-1600 CST)

The job skills required for Customer Support Supervisor (M-F 0700-1600 CST) include Customer Service, Customer Support, KPI, Initiative etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Supervisor (M-F 0700-1600 CST). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Supervisor (M-F 0700-1600 CST). Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Supervisor (M-F 0700-1600 CST)

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