Are you naturally cooperative and accommodating, bending over backwards to support your customers? Is keeping your customers highly informed one of the aspects they love about you? Do you thrive in a fast-paced environment with tons of variety and change? Do you take pride in the details, making sure that you have accurate and precise information? ELITE Transit Solutions is looking for a customer service guru to join the team!

SCHEDULE: Monday-Friday 1000-1900 PST. The is an in office role.

ABOUT THE ROLE — Customer Support Specialist I:

The primary function of a Customer Support Specialist I (CSS I) at ELITE is to support the customer support team to which they are assigned and to provide superior customer service to our clients. As a CSS I, you will use our innovative transportation management technology to schedule freight movements for your team. In addition, this role also is critical to reinforcing the brand promise of ELITE — to provide every client, big or small, with industry-leading on-time delivery (OTD) and pickup (OTP) rates and best-in-class customer service levels at competitive prices.

ABOUT US:ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with an office in the vibrant South End neighborhood of Charlotte. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz.
Our proprietary technology is pushing us forward & there are big things on the horizon!
Come be part of our team and build somethingDistinctly ELITE.

PERKS

• Casual Office Environment – wear jeans!
• Open, modern workspaces – no cubicles!
• Lounge Area – pool tables, ping pong and a kegerator
• Benefits – (medical, dental, vision) start the 1st of the month following your start date
• Student loan repayment matching program
• 401k match

ROLE AND RESPONSIBILITIES:

• Understand transit times to efficiently schedule pickup and delivery.
• Act as the point person for scheduling conflicts of loads.
• Effectively communicate with both internal and external personnel.
• Maintain frequent communication between facilities creating appointments.
• Relay accurate confirmation and pickup numbers to appropriate parties.
• Use EDI to accept shipments, changes, and cancelations.
• Understand how to build a load.
• Upload load tenders when needed.
• Make sound decisions as part of daily tasks.
• Maintain strong attention to detail.
• Maintain professional communication in all aspects.

 SKILLS AND REQUIREMENTS:

• Desire to work in a fast-paced, high-energy office environment.
• Comfortability with repetition.
• Strong multi-tasking skills.
• Ability to field a high call volume while also working on the computer.
• Ability to take initiative in daily tasks.
• Successful customer service experience.
• Experience in logistics is preferred.
• 2 or 4-year degree from an accredited university is preferred.

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.