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Customer Support Specialist I - (M-F 1000-1900 PST)

Scottsdale, AZ | Full Time
24 Days Ago

Job Description

Are you naturally cooperative and accommodating, bending over backwards to support your customers? Is keeping your customers highly informed one of the aspects they love about you? Do you thrive in a fast-paced environment with tons of variety and change? Do you take pride in the details, making sure that you have accurate and precise information? ELITE Transit Solutions is looking for a customer service guru to join the team!


SCHEDULE: Monday-Friday 1000-1900 PST.  The is an in office role.



ABOUT THE ROLE — Customer Support Specialist I:

The primary function of a Customer Support Specialist I (CSS I) at ELITE is to support the customer support team to which they are assigned and to provide superior customer service to our clients. As a CSS I, you will use our innovative transportation management technology to schedule freight movements for your team. In addition, this role also is critical to reinforcing the brand promise of ELITE — to provide every client, big or small, with industry-leading on-time delivery (OTD) and pickup (OTP) rates and best-in-class customer service levels at competitive prices.


ABOUT US:
ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with an office in the vibrant South End neighborhood of Charlotte. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz.
Our proprietary technology is pushing us forward & there are big things on the horizon!
Come be part of our team and build something Distinctly ELITE.


PERKS

  • Casual Office Environment – wear jeans!
  • Open, modern workspaces – no cubicles!
  • Lounge Area – pool tables, ping pong and a kegerator
  • Benefits – (medical, dental, vision) start the 1st of the month following your start date
  • Student loan repayment matching program
  • 401k match

 

ROLE AND RESPONSIBILITIES:

  • Understand transit times to efficiently schedule pickup and delivery.
  • Act as the point person for scheduling conflicts of loads.
  • Effectively communicate with both internal and external personnel.
  • Maintain frequent communication between facilities creating appointments.
  • Relay accurate confirmation and pickup numbers to appropriate parties.
  • Use EDI to accept shipments, changes, and cancelations.
  • Understand how to build a load.
  • Upload load tenders when needed.
  • Make sound decisions as part of daily tasks.
  • Maintain strong attention to detail.
  • Maintain professional communication in all aspects.


 SKILLS AND REQUIREMENTS:

  • Desire to work in a fast-paced, high-energy office environment.
  • Comfortability with repetition.
  • Strong multi-tasking skills.
  • Ability to field a high call volume while also working on the computer.
  • Ability to take initiative in daily tasks.
  • Successful customer service experience.
  • Experience in logistics is preferred.
  • 2 or 4-year degree from an accredited university is preferred.

 

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

Skills for Customer Support Specialist I - (M-F 1000-1900 PST)

The job skills required for Customer Support Specialist I - (M-F 1000-1900 PST) include Customer Support, Customer Service, Initiative, Communicates Effectively, CSS,and Logistics etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist I - (M-F 1000-1900 PST). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist I - (M-F 1000-1900 PST). Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Specialist I - (M-F 1000-1900 PST)

The following is the career advancement route for Customer Support Specialist I - (M-F 1000-1900 PST) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist I - (M-F 1000-1900 PST), it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist I - (M-F 1000-1900 PST). You can explore the career advancement for a Customer Support Specialist I - (M-F 1000-1900 PST) below and select your interested title to get hiring information.

How to Become a Customer Support Specialist

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

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