Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. 

WHAT YOU'LL DO: 

The Clinic Front Office Supervisor oversees front office operations to ensure patient flow runs smoothly. This person will be responsible for supervising the day to day front desk administrative functions and for ensuring that clinic support staff meet Elica policies and procedures. The right candidate will create a professional and friendly atmosphere for all patients, staff and visitors and ensures that front office staff provide accurate, complete registration with excellent customer service. Coaches employees to improved performance in the completion of their job duties and with customer service. The Front Desk Supervisor may fill in at the front desk when necessary.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available 
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our website or check us out on Facebook. 

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to: 

• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate, transfers calls to the appropriate department/staff as needed.
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into Athena.
• Enters every patient’s data into Athena. Performs other clerical tasks as needed.
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly.
• Uses critical thinking skills to address patient intake and registration questions, correctly referring to Eligibility Workers when appropriate.
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility.
• Schedules appointments and manages patients’ appointments according to the Providers schedule.
• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service.
• Completes assigned tasks in personal in-box and workflow dashboard in-box.
• Ensures that the waiting room and front desk area are clean and uncluttered every two hours.
• Receives US Mail and email correspondence, replies and/or forwards to on-site supervisor and other staff as appropriate.
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment.
• Submits daily/regular reports and schedules to Supervisor and/or Manager as assigned.
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Childrens Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment.
• Complies with all OSHA, Safety, and Elica policies and procedures.
• Reports any incidences or unusual occurrences to your supervisor/manager. Properly document a patient incident report if you were involved or witnessed the incident. Submit to your supervisor/manager in a timely manner.

 The successful candidate has: 

• High School Diploma or Equivalent
• Current CPR/BLS certification required
• Knowledge of the functions of a community health clinic
• Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations
• Proven ability to effectively communicate, verbally and in writing, with all levels of clinic staff
• Team-oriented and able to work collaboratively with staff.

 Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

 Physical Requirements and Work Environment 

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered. 

Compensation Dependent Upon Experience

$25.00 - $32.50 an hour