Human Resources Payroll Administrator

About Eleven Experience:

Eleven is different than anything anyone has experienced before. So it's really hard to describe in a way people get. Technically, we're an "experiential travel company" with a diverse portfolio of intimate, discrete properties in remarkable corners of the world. At each destination our guided outdoor adventures, unique to that region, await guests of all ages and skill levels. Back in the lodge we provide a comfortable and welcoming vibe that also embraces world class decor and Michelin-level local chefs preparing seasonal foods. No matter how remote - and they can be remote - every lodge upholds a commitment to the environment, impeccably designed accommodations, incredible cuisine, rejuvenating spas, and trust-inspiring guides who lead guests to new dimensions. Available for full-property buyouts to entirely control the experience, our lodges are ideal locations to focus on outdoor activity and to escape monotony in the lap of low-key luxury, outside all public scrutiny. But that description doesn't capture the magic, and magic is hard to explain. No one does what Eleven does. For real. Just ask anyone who's been. We get it.

Position Purpose:
Administer the necessary tasks related to U.S. payroll, benefits, and HRIS processing. Manage
the functional duties of all U.S. payroll and time-tracking systems, including development,
implementation, and continuous monitoring. Become the company’s subject matter expert in
regard to U.S. payroll, benefits, and HRIS administration processing. Embody company values
to represent the department within the company appropriately and hold strong ethical
standards.

Responsibilities/Duties/Functions/Tasks:

• Responsible for the timely processing of U.S. payroll with the supervision of the Human

Resources Manager, which includes collecting timecards from all departments, communicating

with payroll processor, and properly calculating overtime, day pay add-ons, deductions,

additions, etc.

• Receive U.S. tip information from appropriate lodge managers and general managers, use tip

matrixes to calculate tips, and pay out tips through payroll.

• Process all 401k retirement plan payroll allocations and submit to John Hancock in a timely

manner.

• Ensure U.S. vacation and sick time are tracked and communicated to payroll appropriately.

• Research and acquire new tax IDs, unemployment IDs, and all other required tax information for

new states that are added to existing companies. Communicate all tax information to the payroll

company and handle the payment of all outstanding tax payments. Close tax accounts that are no

longer necessary.

• Ensure all new states and addresses are added to existing Worker’s Compensation policies and

work with the Human Resources Manager to add additional Worker’s Compensation policies as

necessary. Remove any outdated states and addresses.

• Assist Human Resources Manager with Worker’s Compensation audits for all U.S. entities.

• Perform U.S. payroll/benefit related reconciliations.

• Assist Human Resources Manager with communicating existing benefit programs, acting as

employee resource, resolving discrepancies with carriers, payroll, and the company, and

conducting new-employee orientation to ensure employees gain an understanding of benefits

plans and enrollment provisions. Counsel employees (and potential employees/applicants) on

plan provisions so that individuals can make informed benefit decisions.

• Communicate with terminated employees on final pay, COBRA, and other benefit-related items.

• Assist with additional payroll processes as necessary.

• Manage Verizon and AT&T phone plans for all U.S. entities.

• Administer appropriate labor law poster submissions to all locations as required by law. Assist

with acquiring and updating labor law posters as needed.

• Create, update, and maintain standard operating procedures (SOP’s) as needed.

• Perform and/or monitor file audits to ensure that all required employee documentation is

collected and maintained.

• Work with the accounting team and the Human Resources Administrative Assistant to ensure all

U.S. HR-related billings and fillings are processed and paid in a timely manner.

• Maintain U.S. personnel files in compliance with applicable legal requirements.

• Maintain and manage necessary filing, uploading, and general organization needed for the

department.

• Perform U.S. payroll and time-tracking training and assist with other training as necessary.

• Continuously brainstorm new ideas and more effective ways to complete current tasks and

communicate this appropriately.

• Effectively communicate with all staff.

• Maintain professional and technical knowledge by attending educational workshops and

reviewing professional publications.

• Remain available for related employee questions.

Qualifications:

• Candidate must have high ethical standards and a strong sense of confidentiality.

• 1-2 years experience in Payroll/Benefits and/or broad HR management experience.

• Strong communication skills both verbal and written.

• Grammatically inclined.

• Able to listen, follow direction and execute requests in a timely manner.

• Strong organization skills.

• Professional.

• Able to work in a loud, fast-paced environment.

• Able to be flexible and adaptable in a company that is growing and changing rapidly.

• Proficient in Mac computer systems, Dropbox and Microsoft Office.

• Able to handle high pressure, deadlines, demands, and competing priorities.

Preferences:

• Able to speak additional languages.

• Bachelor’s degree in accounting or related discipline.

Work Requirements:

• Able to efficiently operate computers and other technological devices.

• Able to function in front of a computer screen for extended hours and sit in a chair, or stand up

desk, for majority of workday.