Front Desk Clerk

Front Desk Clerk 

Why join Elevation Property Management? We envision a world where anyone, anywhere, can transform their lives by accessing safe, clean, and affordable multifamily and senior housing. Our culture is defined by our mission and guided by our sustainable values. Our people shape the uniqueness of our culture, so we look to invest in top talent in effort to sustain our high performing culture to continue elevating people, properties, and communities. If you are a looking to transform the lives of people and communities, we want you to join our team.

 Position Summary:

 The Front Desk Receptionist position involves managing residents and visitors and taking telephone messages and calls in a professional and efficient manner.  In addition to this, the receptionist must perform various clerical duties, which support in the presentation and operation of the property.  As part of Elevation Property Management, LLC, the receptionist is responsible to assist residents in a smooth and efficient manner, to adhere to all protocols in line with our organizational goals, strategy, and values. 

 Job Responsibilities:

•  Answering telephones, screening and directing calls, taking and relaying messages while providing excellent customer service to visitors and residents.
• Providing information to callers, greeting persons entering the property and directing individuals to correct destination.
• Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for visitors and on-site staff.
• Dealing with inquiries or requests from the residents and visitors.
• Providing general clerical and administrative support to the staff of the property.
• Receiving and sorting out e-mail and deliveries.
• Ensuring that common areas in lobby and office are equipped with required office supplies as appropriate.
• Maintain lobby and common areas clean
• Input resident work orders into property management software for maintenance follow-up
• Follows up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s) 

 Working Conditions

 Front Desk Clerks will work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous

 Physical Demands:

 Team member must be able to physically access all exterior and interior parts of the property and amenities

• Team member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
• Routine local travel may be required to attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position

 Knowledge, Skills, & Abilities:

•  Must be kind, service oriented, discipline, and a leader
• Great attention to detail.
• Should be honest, respectful, and trustworthy.
• Should be flexible and possess cultural awareness.
• Must be self-motivated, flexible and a team player
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions about the property's operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions.
• Innovative and solutions-oriented thinker with great organizational skills

 Education and Qualifications:

• Minimum 1 years of previous leasing experience in affordable housing
• Knowledge of tenant housing laws
• Demonstrated ability to read, write, and communicate effectively
• Demonstrated proficiency in word processing, property management applications (preferably One Site)
• Excellent customer service skills and friendly disposition
• Knowledge of clerical and administrative procedures.           
• Previous experience working in independent senior housing 

Physical Demands: 

• Team member must be able to physically access all exterior and interior parts of the property and amenities.
• Team member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine local travel may be required to attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position  

EEO Statement:

 Elevation Property Management is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Elevation Property Management is an equal opportunity employer and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. 

We believe that diversity and inclusion among our teammates are critical to our success.

Company Benefits

· 11 Paid Holidays

· 15 Personal Days

· National Healthcare, Dental, and Vision plans

· Company Provided Life Insurance plan, Short Term and Long Term Disability

· 401(k) plan

Salary : $29,100 - $36,900