Overview

Job description

About us

Elements Massage - Mesa Gateway is a small business in Mesa, AZ. We are a professional, customer-centric, engaging massage studio where our goal is to positively change the lives of clients in a meaningful way.

If you’re looking for a retail sales associate / customer service position where you can positively change the lives of clients in a meaningful way, then look no further!

We are looking for an engaging, fearless, outgoing personality to drive membership sales and provide exceptional customer service to potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our work environment includes:

• Modern setting
• Growth opportunities
• On-the-job training
• Safe work environment
• Company perks

The ideal candidate will be sales-oriented and customer-focused with the ability to connect with clients while being outgoing and passionate about starting conversations with customers. Retail Sales Associates with one or more years of experience are encouraged to apply; we're looking for competative individuals who have a passion for customer service and enjoy working in a relaxed yet fast-paced environment.

Our team members earn commission for Wellness Plan sales and have opportunities to earn additional monthly performance based bonuses upon achieving performance goals.

Job Description

We are looking for a sales-oriented, customer-focused, bright, energetic and outgoing individuals to join our team as a Wellness Membership Advisor! This is an entry-level sales position where we will train you to sell!

The Wellness Membership Sales Advisor (WMA) is primarily responsible for driving membership sales and conversions, ensuring client satisfaction through effectively matching them with the most suitable massage therapist and smooth coordination of front desk operations.

The WMA is responsible for generating revenue for the studio through the sale of:

• Memberships (Converting new clients into members of the Wellness Program)
• Packages
• Gift Cards
• Additional Visits (Rebooking)
• Upgraded sessions such as longer sessions, aromatherapy, cupping or Himalayan Salt Stones

The WMA is also responsible for adhering to established “Service Path” procedures and processes to ensure a flawless “Elements Experience” and a high level of client satisfaction and retention.

Additionally, the WMA plays a critical role in helping to manage smooth operations of the front desk as well as ensuring that the studio is clean and sufficiently stocked with supplies needed at all times.

QUALIFICATIONS

• Sales experience a plus but we will train you
• Passionate about the power of massage
• Natural display of empathy
• Ability to work evenings and weekends (minimally 1 closing shift and 1 weekend day consistently)
• Superior customer service and communication skills
• Computer proficiency
• Hospitality experience a strong plus
• Web-based scheduling, a plus
• Strong attention to detail and organizational skills
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress
• Polished appearance
• Must have a reliable form of transportation
• Competitive base hourly rate plus sales incentives/bonuses
• Complimentary 1-hour massages
• Since weekends are our busiest days and the greatest for sales opportunities, minimally, 1 weekend day is required to be worked by everyone we hire

We are looking for a highly motivated, friendly and skilled person who is a team player who can work 25 - 36 hours per week. Please respond with a cover letter and resume.

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Job Types: Full-time, Part-time

Salary: From $14.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability (REQUIRED)

Ability to commute/relocate:

• Mesa, AZ 85212: Reliably commute or planning to relocate before starting work (Required)
• Applicants must minimally be 18 years or older to apply for this position. 
• Since weekends are our busiest days and the greatest for sales opportunities, minimally, 1 weekend day is required to be worked by everyone we hire.

Experience:

• Sales: 1 year (Preferred)

Legal Disclaimer

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage design are registered trademarks owned by ETM.