7 Guest Service Supervisor Jobs in Beaverton, OR
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Element is Hiring a Guest Service Supervisor Near Beaverton, OR
There is a focus on wellness for both our guests and associates here at Element. If it is in your nature to help others relax, strike balance, and connect with the world, you would be a great fit for the team at Element. Our team members are difference makers that are down to earth with green living and are motivated to strive for balance in their world and the one around them.
We would like to welcome you on a journey to inspire wellness, sustainability and balance becoming part of the Element family! We are always looking for great people who are passionate, committed to being the best, and ready to jump into any situation to give a helping hand. With a variety of positions, we are confident you will find the perfect fit for you within our hotel. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!
WEEKEND AND EVENINGS ARE REQUIRED FOR THIS POSITION.
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures. Answers questions as they arise.
- Assists with guest service team member training, including safety training.
- Maintains accurate records including cash flow sheets, registration cards, direct bills, credit cards, and all other sensitive documents.
- Completes daily managers’ report which sums up the day – how many arrivals, departures, guest issues, guest satisfaction scores, standard of the week, etc.
- Takes on projects as assigned by the Front Office Manager and completes them by due date.
- Receives, assists and helps resolve guest complaints and team member issues.
- Provides input to the Front Office Manager on staff meeting topics; assists with leading the meetings.
- Assists with human resources functions of guest service department by engaging and motivating team members and focusing on team member development and retention.
- Observes guest service team members and provides mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize exceptional performance.
- Assists with onboarding, culture training and ongoing development of each department team member, with a focus on team member satisfaction, productivity, and guest satisfaction.
- Performs functions of the Front Office Manager in their absence.
- Previous guest service experience required.
- Previous supervisory experience preferred.
- Strong customer service skills and the ability to manage difficult guest and team member situations.
- Strong ability to develop, monitor, and train all revenue opportunities.
- Strong ability to manage, train and motivate a diverse team.
- Above average ability to initiate and facilitate renovations and repairs.
- Strong oral and written communication skills. Knowledge of Opera, Microsoft Office, Word and Excel a plus.
- Strong critical thinking ability; ability to make decisions with only general policies and procedures available for guidance.
- Associate Hotel Discounts Worldwide!
- PTO Accrual from day one!
- Health, Dental and Vision Insurance
- 401(k) with Employer Match
- Short Term & Long Term Disability Insurance
- Paid Life Insurance
- Employee Assistance Program
Job Summary
Full Time
Accommodations
$34k-51k (estimate)
09/21/2022
12/27/2022
element-hotels.marriott.com
ARVADA, CO
50 - 100
2007
LEIGH KURTZ
$5M - $10M
Accommodations
Related Companies
The job skills required for Guest Service Supervisor include Customer Service, Microsoft Office, Written Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Supervisor positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor. You can explore the career advancement for a Guest Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
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