Overview

Element has an opportunity for a Customer Service Administrator to collect, type and review testing data from throughout the lab into a single report to be sent to the customer. Also the organizing, filing, scanning and general upkeep of completed work.

Responsibilities

• Compose, type and review of test reports/certifications

• Responsible for customer order follow up and status

• Coordinate with customers to oversee testing requirements

• Responds to requests from internal/external customers for service and assistance

• Prioritizing work to be completed such that certificates are sent to clients on time

• Organizing and maintaining filing system for in progress and completed work orders

• Arrange storage and release of test specimens to clients

• Keep accurate records of discussions or correspondence with customers

• Updating and maintaining the logs for internal errors and revised / corrected certificates

• Batch scanning completed work orders into ECC LIMS

• Support in monitoring customer/supplier relations

• Sort out and disperse test specimens to test departments

Skills / Qualifications

• Proficiency in Microsoft Applications (Word, Excel, Outlook, PowerPoint)
• Well-developed oral and written communication skills to meet a variety of communication needs
• Good interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, vendors and visitors to help meet their needs
• Possible weekend work and possibly Tuesday to Saturday work

This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization, including, if required, an export license from the U.S. Department of Commerce’s Bureau of Industry and Security, the U.S. Department of State’s Office of Defense Trade Controls, or other applicable government agency.

#LI-DM1

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.