Job Summary:At Electra Link, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company s success. As a Sales Support Administrator within Electra Link, you will be based in Dallas, TX.

Duties/Responsibilities:

• Prepare internal documents for the Sales departments such as quotes, submittals proposals, and presentations
• Completes various data entry needs such as updating of client and opportunity records in CRM System
• Works with sales and marketing to craft various customer-facing communication templates
• Assists the Sales teams in responding to client issues promptly, keeping track of all issues, and following up until resolution
• Assists sales to provide reporting as necessary using excel and other reporting tools
• Assists operations/finance team in responding to questions on orders and quotes
• Provides backup support for sales and operations as necessary
• Coordinates/schedules calls with customers and ensures an optimal level of customer service
• Responds to emails, phone calls, and other forms of correspondence in a timely manner
• Provides general administrative support to the sales team

Required Skills/Abilities:

• 2-4 years experience in an administrative role
• Advanced Microsoft Office, Word, Excel, and CRM SalesNow skills
• Strong technical aptitude
• Excellent customer service skills and phone etiquette
• Highly motivated and able to work independently
• Has a great work ethic
• Attention to detail/accuracy and outstanding follow up
• High level of organizational and data entry skills
• Flexible and able to adapt to a fast-paced environment

Education and Experience:

• Previous experience with Salesforce CRM, Microsoft Office (PowerPoint, Word, Excel, Outlook)
• Extremely detail-oriented, with proven organizational and logical thinking skills
• Able to handle multiple priorities with a calm, positive attitude
• Previous experience in this industry is not required; we re here to help you succeed!
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks
• Outstanding verbal and written communication skills
• 2-4 years of experience as a Salesforce Administrator in a similar environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

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