Description

Customer Service Representative

Educators Resource, a leading supplier of educational products, is recruiting for a Customer Service Representative. This key role manages relationships between the company and a group of assigned client accounts.

This is a tremendous opportunity for a go-getter who is looking for a foot in the door with a growing company poised for explosive growth.

Duties and Responsibilities

• Be the go-to person and a trusted advisor: build relationships with customers to ensure satisfaction and loyalty.
• Exceed customer expectations.
• Serve as a consultant regarding products, their features and benefits and availability.
• Provide order details to customers such as estimated shipment and delivery dates.
• Act as a liaison between the customer and sales, purchasing and operations control.
• Proactively anticipate customer needs and solve problems.
• Accurately process customer transactions including orders and credits.

Core Competencies

Skills, Talent, and Experience

• Experience in a customer service environment, preferable with account management
• Good computer skills including navigating order management systems, customer databases, and Microsoft products such as Excel, Word, and Outlook.
• Ability to quickly learn new software.
• Excellent verbal and written communication skills. Experience in business correspondence.
• Customer satisfaction focused and results oriented.
• Excellent problem-solving skills and not afraid to engage in difficult conversations.
• Ability to accurately document in writing, key points and information regarding customer interactions and issues.
• Detail-oriented, with strong analytical and organizational skills.
• Able to manage multiple and competing work priorities, demands and changes.
• Can enter data quickly and proficiently (25-30 wpm) and 10-key proficient.
• High school diploma, three years related experience and/or training; or equivalent combination of education and experience.

Benefits

• 2 weeks’ vacation and 1week personal time
• BCBS Health/Dental insurance
• Vision insurance
• Company Provided 20k Life/AD&D and LTD insurance
• 7 Paid holidays
• Health and/or Dependent care flexible spending

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

About Educators Resource

A leading wholesale distributor of school supplies and K-12 supplemental teaching materials to e-retailers and brick-and-mortar stores nationwide. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers, ensuring that our reseller customers can deliver upon an endless aisle experience without the burden of onerous inventory costs. Backed by some of the highest service levels in the industry.