Acra Lending is hiring for an IT Business Systems Analyst to join our team!
The IT Business Systems Analyst reviews, analyzes, and evaluates user needs and systems
experiences to document, design, customize, and advise on building solutions that support overall
business strategies and improve quality, efficiency for processes and understanding the use of
existing or new systems. The IT Business Systems Analyst acts as a liaison between technical staff
and users to maximize the use of and reporting from new and existing systems.
Essential Duties and Responsibilities:
• Follow established procedures as it relates to project management process and SDLC.
• Act as a subject matter expert on software and processes, including development of new system fields, automation, system macros/validations, and process improvements.
• Participate in daily stand-ups or other organized meetings and provide informative, proactive, and meaningful updates on current projects.
• Engage Stakeholders to advise on project clarifications, recommendations, updates, provide and receive input, and relay next steps.
• Participate in supporting, building, and utilizing data management platforms such as Domo and Boomi.
• Act as an Enterprise Data SME, which includes extensive data mapping activities
• Work with data development team to maintain and normalize data
• SQL query and relational database familiarity and experience a plus
• Analyze business requirements and design solutions that effectively meet/exceed business requirements.
• Troubleshoot issues quickly and effectively, including support of reporting and application issues.
• Create/maintain effective system and process documentation.
• Deliver small projects and assignments according to published schedule.
• Monitor, collect and assemble data from multiple sources to identify trends and provide strategic recommendations and actionable data.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
• Strong analytical skills and ability to draw conclusions based on data.
• Comfortable working in a fast-paced, dynamic environment on concurrent projects.
• 2-3 years technical project management (Agile/Kanban) experience. SDLC experience a plus.
• 2-3 years’ experience with mortgage servicing and/or loan origination systems preferred.
• Familiarity with mixed software environments Cloud-based/SaaS and desktop applications.
• Advanced knowledge of Excel; formulas, pivots, macros preferred.
• Knowledge of SQL, Crystal Reports, and/or other database reporting tools is a plus.
• Experience with MS Office tools to enable documentation, visualization, communication, Word, Excel, PowerPoint, Visio.
Education and/or Experience:
• Bachelor’s degree in computer science, Business Systems Administration, or comparable
experience a plus.
• Credentials/Training in mortgage, operational reporting, CRM systems a plus.
• IT Experience as it pertains to building technical business requirements, analyzing process workflows in and outside of systems, reporting, data analysis, application support, technical project implementation preferred.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability
to write simple correspondence. Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the organization
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed instructions. Ability to deal
with problems involving a few concrete variables in standardized situations.
Computer Skills
Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook, etc).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.
The noise level in the work environment is usually moderate.
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