Edgemine, Inc. is seeking for a full-time in-house Customer Service Representative for online & trade show orders for our contemporary brand Blu Pepper. We are a wholesale apparel company with the goal of providing trendy, easy-to-wear styles with universal appeal for the junior market. Based in Los Angeles, Edgemine uses its vast global network to create high fashion at accessible prices, and we are looking for motivated individuals to grow with us.

Core responsibilities – about the role

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, adjusting, and troubleshooting requests.
• Keeping records of customer interactions, transactions, comments and complaints through email.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Qualifications – about you

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Familiar with apparel clothing

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

What we offer:

• Wellness: Medical, dental, and vision insurance for employees
• Financial Well-being: 401k plans; 401k match of 100% up to 4%
• Meal is provided
• Paid vacation up to 120 hours
• We provide training
• We encourage professional development
• We offer opportunities to advance your career

Schedule:

• Monday to Friday

Work Location:

• Inhouse – Not a remote position