1 IT Support Job in United States

Ecpi University
Lake Mary, FL | Full Time
$42k-52k (estimate)
6 Months Ago

IT Support

Ecpi University Lake Mary, FL
$42k-52k (estimate)
Full Time | Specialized Education 6 Months Ago

Overview:

This position is based out of our Lake Mary, FL campus location.


Transform your Career at ECPI University
Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment
ECPI University provides comprehensive benefits, some of which are highlighted below:
  • Tuition scholarship program available to employees and their immediate family members after 90 days of employment
  • Competitive compensation and medical/dental benefit plans
  • 401(k) participation with possible employer contributions

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities:
  • Install desktop operating systems.
  • Configure and troubleshoot hardware.
  • Monitor and respond to helpdesk requests.
  • Gather support issues information and analyze the symptoms and figure out the underlying problem.
  • Escalate helpdesk requests to tier 2 and tier 3 personnel.
  • Assist students, faculty, and staff with access to IT services provided.
  • Create student accounts before each term start.
  • Manage the network cable plant.
  • Configure and manage classroom images.
  • Maintain software and hardware inventories.
  • All other duties and responsibilities as assigned.
Qualifications:

Education/Experience

  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
  • 0-5 years previous experience as a consumer support technician


Skills/Abilities

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Detail oriented
  • Ability to lift 5-25 pounds safely

ECPI University is proud to be an Equal Opportunity Employer.

WEBSITE

ecpi.edu

HEADQUARTERS

VIRGINIA BEACH, VA

SIZE

1,000 - 3,000

FOUNDED

1994

CEO

GWEN CLAYBONE

REVENUE

$10M - $50M

INDUSTRY

Specialized Education

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About Ecpi University

According to the National Student Clearinghouse Research Center, the average time it takes for a student to earn their bachelors degree is 5.8 years. ECPI University students, however, do earn their degrees in less than half that time! Most of our graduates DO earn their bachelors degree in 2.5 years or less! At ECPI University, our supportive faculty and staff are dedicated to your success from the moment you arrive on campus. Our tradition of hands-on, student-centered education is an effective way to build skills, and our flexible, accelerated programs are designed to accommodate your sched...ule. From student support services to employer partnerships, ECPI University is committed to our students success. We have campuses throughout Virginia, North Carolina, South Carolina, Florida and Online! More
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