Overview

EcoShield, a Shield Co. affiliate, is currently looking for a Branch Office Manager in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. The Office Manager is an integral part of the branch management team. Leading the Customer Service Representatives, the Office Manager enjoys creating and managing systems, is a hands-on problem solver, and has a passion for exemplary customer service.

Pay and Benefits

For this role, we offer competitive salary range $___ (DOE) with bonuses based on team performance, paid time off (sick leave, vacation, and holidays), and benefits including medical, dental, vision, voluntary life, and a 401(k)! If this opportunity interests you and you meet the criteria below, we encourage you to apply!

The Shield Co. is an equal opportunity employer.

Responsibilities

What will I be doing in this position?

The role of the Office Manager will be fast-paced, multi-faceted, engaging, challenging and rewarding. The primary responsibilities of the position include:

• Managing input of customer contracts
• Ensuring data accuracy through audits and quality assurance checks
• Assisting with routing and scheduling 
• Delivering 5-star customer service with every customer interaction
• Responding to daily tasks including emails, voicemails, alerts, tasks, past dues and reminders 
• Developing and managing systems for office efficiencies
• Maintaining customer accounts
• Hiring and training office staff and building the culture of the office team
• Build positive relationships with peers, technicians, and sales professionals
• Completing software audits and reports, as assigned 
• Following up with customers and check for overall account satisfaction 
• Notating details on customer accounts 

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular written and verbal communication required
• Regular standing, walking, and sitting
• Regular use of computers and telephone systems
• Moderate noise level

Qualifications

Am I qualified for this position? You are if you have the following:

• 2 years of customer service and/or conflict resolution experience
• Positive attitude and able to adapt to change
• Phone system, relay system and answering system proficiency 
• Desire and willingness to learn pest control industry technical information
• Must pass a pre-employment drug/alcohol test and a criminal background check
• Ability to work some Saturdays and some holidays

Strong consideration will be given to the candidates with: 

• 1 years of customer service management experience
• Pest Management Software Systems experience
• Ability to type 50 WPM
• Proficiency with Microsoft Office Suite