Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.We offer competitive benefits focused on employee well-being, including paid volunteer time off!We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®). The Training Specialist reports to the Training Team Lead. As and ECI trainer you have the opportunity to contribute positively to the continual growth of ECI's Field Service Group. With us, you will utilize your training and interpersonal skills to help customers develop knowledge and confidence to use our products to conduct their day-to-day operations. Trainers act as an integral part of the conversion team in preparing customer's to go live on the software. You can have a valuable and positive impact on the customer's ThermoGrid onboarding experience. Responsibilities: Learn and become an expert on Field Service products; specifically, ThermoGrid Conduct customer end user training online on the ThermoGrid software. Additionally, train other internal personnel and partners. Assist in the development and documentation of best practice recommendations for common ThermoGrid business processes. Learning and understanding customer processes so you can recommend and train on processes in ThermoGrid to support customer business operations to the extent of the software’s capability. Understand and translate technical information into a training environment for users of various levels. Learn new product offering and functionality as software updates are available. Work independently with a high sense of urgency. Be accessible and available to multiple customers. Overcomes constraints to meet established deadlines. Manage multiple training projects at one time. Qualifications: 3 years prior experience supporting customers or training customers in a classroom, one-on-one and online environments. Using a clear and structured approach that is easy for learners to understand and stay engaged. BA/BS in education, accounting, communication or related field. May substitute education with verifiable work experience. Business process consultation experience preferred. Demonstrated verbal and written communication skills. Must have initiative to trouble shoot and test internal and customer processes through resolution. Proficient using MS Office. Experience in HVAC, Plumbing, or Electrical industries preferred but not required. Excellent organizational skills to keep track of multiple customers and multiple stages of conversion. ECi offers competitive salary, excellent benefits including medical, dental, vision, 401(k) plan, and life insurance, short and long-term disability. Candidates responding to this posting must currently possess the eligibility to work in the United States. ECi is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin.