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Implementation Specialist

Mount Laurel Township, NJ | Full Time
7 Days Ago

Job Description

ECI is seeking a highly motivated, dynamic, high-energy professional to join our Implementation team focused on providing best in quality ERP system implementations to small and medium sized residential construction contractor businesses. Working at ECI is an opportunity to work in an established growing company and fast-paced work environment that provides challenging, creative, and interesting work, as part of a professional team. The Implementation Specialist will be responsible for implementing the BuildTools software package for new customers. The BuildTools implementation specialist will be responsible for implementing BuildTools core functionalities which includes facilitating data gathering/conversion, software setup/configuration and training with end users in a remote work environment. This position will be located in Mt. Laurel, NJ or Fort Worth, TX and may be offered remotely based on experience.Responsibilities: Implement BuildTools for new customers according to the ECI standard methodology Ensuring new customer satisfaction with ECI BuildTools Ownership of implementation training and coaching from statement of work through graduation (software usage per SOW) Management of the implementation project and delivery of setup and training for new customers Customer guidance on data definition and support on best practices approach to software usage Conduct training sessions on all areas of our product Continuous and ongoing learning of the residential homebuilding and trade contractor/supply businesses in the residential construction industry Monitoring the progressive use of our products and services for new customer implementation projects Improve customer processes and procedures geared towards maximized product utilization and satisfaction Engage in data building projects for customers to expedite projects Provide engaging educational presentations for customers and prospects Contribute to ongoing product documentation and learning management system material Provide product training to other team members as needed or directed Provide support and guidance to team members working with customer related usage issues as needed Manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner Knowledge, Skills, Ability, Education & Experience:A Bachelor’s degree with a major in business administration, business information systems, construction management, accounting, finance or a relevant discipline or equivalent years of experience. 2 plus years of progressive experience of full life cycle project implementation experience with comparable ERP software as an end user, consultant or implementation specialist. Excellent written and verbal communication skills Ability to work with both prospective and existing customers to define project requirements Ability to manage customer needs and set proper customer expectations Strong analytical, problem solving, organizational, and project management skills Preferred Skills: Self-motivated and the ability to work independently as well as work effectively in a team environment Excellent typing and computer skills, and proficient with Microsoft Office applications. Demonstrated leadership and vision in managing projects Excellent interpersonal skills and a collaborative service style A demonstrated commitment to high professional ethical standards Excels at operating in a fast-paced environment Excellent trainer, open to direction, a collaborative work style, and commitment to get the job done Creative ability to look at situations from all relevant points of view Product expertise Ability to work under pressure, meet deadlines and work on multiple projects at once Project Management Certification(s) Prior travel-related experience MBA or relevant graduate degree or studies, and previous experience in construction, software, consulting, manufacturing or related field #LI-REMOTE

Skills for Implementation Specialist

The job skills required for Implementation Specialist include Project Management, Consulting, Problem Solving, Project Implementation, Presentation,and Leadership etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Implementation Specialist

The following is the career advancement route for Implementation Specialist positions, which can be used as a reference in future career path planning. As an Implementation Specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation Specialist. You can explore the career advancement for an Implementation Specialist below and select your interested title to get hiring information.