ECI is seeking an Implementation Specialist to continue to provide the best in ERP software solutions to small and medium-sized businesses.Our company is growing and creating excitement with our best-in-class ERP products.The Implementation Specialist will be responsible for implementing ECI’s ERP software package for the Lumber/Building Materials industry and provide post-production consulting. The implementation specialist will be responsible for implementation tasks including facilitating software setup/configuration training with end users, provide technical consultation, conduct pre-production review, provide on-site go-live assistance, and assist with post-production support. Responsibilities: Implement Spruce according to the ECI’s standard methodology.Provide expertise and consulting of Spruce software modules to new and existing customers to continually improve their process and optimize their use of the package.Manage the delivery of complex, small to medium business/IT project initiatives.Lead ERP implementations of Spruce and/or act as team member of ECI implementation team on the projectAnalyze business processes of client and provide workable solutions for Spruce to the business need.Install, configure, and train on Spruce.Develop training documentation as needed.Mentor other implementation specialists.Perform other duties including, but not limited to: User conference materials and presentations, team meetings, knowledge base updates, and methodology improvements.Manage administrative tasks including: weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner.Ability to travel up to 50% for multi-day customer engagements, prior travel-related experience preferred. Knowledge, Skills, Ability, Education & Experience:Understand common industry business practices in retail sales, B2C, operations, distribution, and finance.2 years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, support specialist or end user (preferably with Spruce or other Lumber/Building Material/Hardware ERP system).2 years leading or managing ERP implementations or other ERP related project management or customer support experience.Understand ERP application concepts and software usage in the vertical.Experience with Microsoft SQL Server a plus.Experience with Dashboard reporting a plus.Experience with Certinia/SalesForce a plus.Proficiency in Microsoft Office products and Microsoft Windows.Experience with setting up/troubleshooting PCs and related hardware a plus. Other Attributes:Strong analytical and problem-solving skills.Effective project and time management skills.Strong, clear, and well organized written and oral communications skills.Strong training or presentation skills.Excellent interpersonal skills including communication, active listening, and customer service.Relays concerns externally and internally with timely, fact-based, and constructive feedback.Able to work as a team player and/or individual contributor internally and externally.Able to work under pressure, meet deadlines, and work on multiple projects simultaneously.Take ownership, accountability, and initiative.Process improvement experience.Work under minimal supervision.Bachelor’s or Master’s degree in business or accounting and/or IT related field.Alternately, an Associate’s degree and 3 years relevant experience in the industry.#LI-REMOTE