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1 Desktop Support Technician II Job in Kirkland, WA

Kirkland, WA | Full Time
$23-35 (estimate)
6 Months Ago
Desktop Support Technician II
Echodyne Kirkland, WA
$55k-73k (estimate)
Full Time | Durable Manufacturing 6 Months Ago

Echodyne is Hiring a Desktop Support Technician II Near Kirkland, WA

Radar Reinvented.

Echodyne offers the world's first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points. Echodyne offers its radars to companies working in Automotive, Transportation, Critical Infrastructure Protection, Border Security, Smart Cities, Uncrewed Aircraft Systems (UAS), and Airspace Management including Urban Air Mobility (UTM).

Echodyne is seeking a Desktop Support Technician to join its team working in a fast-paced startup environment developing its next generation RADAR systems. The Desktop Support Technician will deploy, maintain and monitor Echodyne's end-user workstations and software. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide 1st level support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. This position reports to the Director of Information Technology.


  • 1st level support of the Echodyne Help Desk.
  • Build, configure and deploy employee laptops and workstations.
  • Perform software and hardware installation and upgrades.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Troubleshoots systems, applications, and networks to identify and correct malfunctions and other operational difficulties.
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Create and maintain Knowledge Base articles for internal team and end-user consumption around technical issues.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.


  • Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.
  • Working knowledge of Microsoft client Operating systems: Windows 7, 10, 11.
  • Working knowledge of Microsoft office automation software: Outlook, Word, Excel, and Power Point, etc.
  • Knowledge of core Microsoft systems and services: Active Directory, Exchange, DNS, TCP/IP, file shares, print services.
  • Ability to independently complete tasks in a timely and organized manner.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.

(Looking for one or more as a complement to the core skills)

  • 3 years' experience in service desk environment with direct contact with customer and end-users.
  • 3 years' experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals.
  • Experience using automation tools to deploy OS images and add/remove software packages.
  • Microsoft, Cisco, A /Net certifications a plus but not required.
  • Knowledge of Ubuntu Desktop (preferred but not required)


  • High School Diploma or equivalent.

Echodyne's technology is export controlled by the U.S. Government and we must evaluate an applicant's eligibility to handle export-controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.


  • Normal office environment with moderate noise levels, frequent lifting of up to 25 lbs., occasional lifting of up to 50 lbs., sustained walking, sitting, bending, twisting, standing and reaching
  • Ability to perform consistent work on a PC


The pay range for this position is $23.22 - $34.83 per year.

Our comprehensive benefits package currently includes:

  • Incentive stock options
  • Excellent medical, dental and vision coverage benefits for employee and family members
  • 15 days of vacation, 12 paid sick days, and 9 paid holidays
  • Company paid disability, life insurance, employee assistance program and travel insurance
  • 401k Plan

Echodyne is an equal opportunity employer
committed to a diverse workforce.

Job Summary


Full Time


Durable Manufacturing


$55k-73k (estimate)









50 - 100










Durable Manufacturing

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About Echodyne

Echodyne designs and develops sensors and radar products for tracking drones.

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