Echodyne is seeking a Desktop Support Technician to join its team working in a fast-paced startup environment developing its next generation RADAR systems. The Desktop Support Technician will deploy, maintain and monitor Echodyne's end-user workstations and software. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide 1st level support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. This position reports to the Director of Information Technology.

RESPONSIBILITIES

• 1st level support of the Echodyne Help Desk.
• Build, configure and deploy employee laptops and workstations.
• Perform software and hardware installation and upgrades.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Troubleshoots systems, applications, and networks to identify and correct malfunctions and other operational difficulties.
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
• Create and maintain Knowledge Base articles for internal team and end-user consumption around technical issues.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

REQUIRED SKILLS / EXPERIENCE

• Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.
• Working knowledge of Microsoft client Operating systems: Windows 7, 10, 11.
• Working knowledge of Microsoft office automation software: Outlook, Word, Excel, and Power Point, etc.
• Knowledge of core Microsoft systems and services: Active Directory, Exchange, DNS, TCP/IP, file shares, print services.
• Ability to independently complete tasks in a timely and organized manner.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

DESIRED SKILLS / EXPERIENCE
(Looking for one or more as a complement to the core skills)

• 3 years' experience in service desk environment with direct contact with customer and end-users.
• 3 years' experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals.
• Experience using automation tools to deploy OS images and add/remove software packages.
• Microsoft, Cisco, A /Net certifications a plus but not required.
• Knowledge of Ubuntu Desktop (preferred but not required)

QUALIFICATIONS

• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS

• Normal office environment with moderate noise levels, frequent lifting of up to 25 lbs., occasional lifting of up to 50 lbs., sustained walking, sitting, bending, twisting, standing and reaching
• Ability to perform consistent work on a PC

WHAT WE OFFER
The pay range for this position is $23.22 - $34.83 per year.

Our comprehensive benefits package currently includes:

• Incentive stock options
• Excellent medical, dental and vision coverage benefits for employee and family members
• 15 days of vacation, 12 paid sick days, and 9 paid holidays
• Company paid disability, life insurance, employee assistance program and travel insurance
• 401k Plan