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Account Manager

Farmington, UT | Full Time
Expired

Job Description

What do we do?

eCallogy, LLC is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. eCallogy, LLC’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale support resources and products. 


What will you do?

  • Maintain and nurtures existing client relationships.
  • Function as liaison between clients and operations staff.
  • Assist in negotiating work agreements.
  • Track product/service opportunities, project timelines, meeting notes, quotes, and client communication including emails in Funnelmaker
  • Ensure Clients' KPIs are met based on contractual agreements
  • Conduct weekly/bi-weekly status and/or calibration meetings with Clients
  • Conduct annual product/service review meetings along with Manager/Director with each Partner
  • Provide New Client Start-Up Assistance and Onboarding of new clients including submission and testing
  • Train new Team Leads and Production agents on existing procedures
  • Watch workflow to make adjustments throughout the day to ensure all goals are met
  • Act as the primary point of contact or public relations representative of eCallogy, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities get completed in a timely manner while ensuring client KPIs and production goals are consistently being met
  • Ensure client expectations are set appropriately and needs are met; continually checking the “pulse” of accounts to aid client retention and support company
  • Manage group of Team Leaders that are leading the production agents
  • Create department schedules to ensure productivity goals are being met while maintain staffing budgets
  • Manage, monitor, and approve employee timesheets
  • Account Managers cultivate and maintain positive, professional inter-departmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
  • Additional duties as assigned by management


What does it take?

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience
• One to two years related experience or equivalent.
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Independent, critical thinking

• Strong organizational skills

• Previous supervisory experience 

• Acute attention to detail

•Creative, flexible, and innovative

•Proven ability to manage multiple production goals and meet KPIs

•Strong people skills

•Ability to deal effectively with a variety of individuals at all organizational levels

•Good judgment with the ability to make timely and sound decisions


How we will support you?

- Salary:

  • $55,000/yr to start with with opportunity for annual bonus 

- Remote Work – No commute time to the office

  • Monthly Cell Phone Stipend
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 18 years!)

 

Skills for Account Manager

Career Path for Account Manager

The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.