What do we do?

eCallogy, LLC is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. eCallogy, LLC’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale support resources and products. 

What will you do?

• Maintain and nurtures existing client relationships.
• Function as liaison between clients and operations staff.
• Assist in negotiating work agreements.
• Track product/service opportunities, project timelines, meeting notes, quotes, and client communication including emails in Funnelmaker
• Ensure Clients' KPIs are met based on contractual agreements
• Conduct weekly/bi-weekly status and/or calibration meetings with Clients
• Conduct annual product/service review meetings along with Manager/Director with each Partner
• Provide New Client Start-Up Assistance and Onboarding of new clients including submission and testing
• Train new Team Leads and Production agents on existing procedures
• Watch workflow to make adjustments throughout the day to ensure all goals are met
• Act as the primary point of contact or public relations representative of eCallogy, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities get completed in a timely manner while ensuring client KPIs and production goals are consistently being met
• Ensure client expectations are set appropriately and needs are met; continually checking the “pulse” of accounts to aid client retention and support company
• Manage group of Team Leaders that are leading the production agents
• Create department schedules to ensure productivity goals are being met while maintain staffing budgets
• Manage, monitor, and approve employee timesheets
• Account Managers cultivate and maintain positive, professional inter-departmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
• Additional duties as assigned by management

What does it take?

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience
• One to two years related experience or equivalent.
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Independent, critical thinking

• Strong organizational skills

• Previous supervisory experience 

• Acute attention to detail

•Creative, flexible, and innovative

•Proven ability to manage multiple production goals and meet KPIs

•Strong people skills

•Ability to deal effectively with a variety of individuals at all organizational levels

•Good judgment with the ability to make timely and sound decisions

How we will support you?

- Salary:

• $55,000/yr to start with with opportunity for annual bonus 

- Remote Work – No commute time to the office

• Monthly Cell Phone Stipend
• Monthly Internet Stipend

- Benefits:

• Medical/Vision and Dental Insurance
• Flexible Spending Account
• Personal Accident Insurance
• 401(k)/Roth with matching
• Tiered PTO based upon length of employment
• Discounts & Life Services offered through Optum EAP

- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 18 years!)