About Us:

Founded in 2006, Retailer Web Services (RWS) serves more than 2,700 appliance, electronics, furniture, and mattress retailers in North America with an integrated and complete suite of digital marketing solutions. Based out of Scottsdale, AZ, Retailer Web Services helps small businesses succeed as an authoritative source on how consumers shop in the digital age.

At Retailer Web Services, we build and maintain five products for our clients, RetailDeck®, WebFronts®, WebFronts® ReviewTM, AdRocketTM, and ChatterBox. These services allow our independent retailer clients to compete in a huge way with big box retailers and fulfill the RWS mission to “Serve the independent retailers and help them realize their dreams through the promise of technology”.

The Retailer Web Services team brings hustle and passion to everything we do! We are committed to our core values: Problem Solving; Continuous Sustainable Improvement; Delivering Value; and Being Trusted Advisors. These core values unify us and allow us to make the impact that we do. They are vital to our mission of becoming the undisputed champion of independent retailers digital marketing success. Visit the Retailer Web Services website at retailerwebservices.com .

Retailer Web Services is a division of Nationwide Marketing Group, LLC. To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn

Job Location: Phoenix, AZ (Hybrid)

Job Summary:

Our Customer Account Managers are the backbone of what we do here at RWS. They work with our retail clients daily, establishing and maintaining a strong relationship and helping them get the most out of our products. From websites to reputation management and other tools that span the shopper journey, Customer Relationship Managers provide training, support, and sound advice to the retailers we serve so their businesses thrive via a strong digital presence.

Our ideal candidate would have a proven success record in managing a retail business and/or e-commerce website management. Communication and attention to detail is imperative to ensure that our client’s needs are met, as is a passion for helping independent retailers succeed. You should be resourceful, adaptable, analytical and highly organized, with a knack for building relationships with clients.

Job Responsibilities:

• Manage a book of clients with excellence while maintaining a high retention rate and NPS score.
• Discuss and help implement strategies with clients that drive consumers to shop online and/or in-store.
• Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy.
• Communicate routinely and in a timely manner with clients including responses to emails, phone calls, and voicemails, as well as proactive outreach.
• Participate in and lead webinars/conference calls with clients and field reps as needed.
• Conduct monthly website reviews with clients and track progress on the priorities you establish together.
• Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business.
• Collaborate with other teams to complete client requests and convey new features that our clients are asking for to help make our product the best it can be.
• Identify opportunities for clients to adopt additional tools we provide to improve their success.

Job Qualifications:

• Bachelor’s degree in Marketing, Business, or related field.
• 3-5 years Account Management and/or Marketing related experience; agency experience is a plus.
• Google Certifications from the Analytics Academy and Google My Business a plus.

Job Competencies:

• Has a passion for customer service, bringing empathy and compassion to our clients.
• Understanding of retail and/or e-commerce.
• Excellent interpersonal communication, collaboration, and solution-building skills.
• Strong presentation, verbal, written, and organizational skills.
• Highly motivated, self-starter who can confidently maintain consistent required work hours from a home office while our operations are in a remote setting.
• Detail oriented with a strong aptitude for and knowledge of project and time management.
• Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
• Ability to think critically and solve complex problems.
• Experience with Google Analytics, SEO, and SEM is a plus.
• Proficient in a Windows environment.

Work Environment:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

Why you want to work with NMG:

Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe that the future of our organization depends on building a diverse, representative, and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know.

NMG offers:

• Competitive base pay and performance bonus, dependent on role.
• Medical, Dental, Vision with $0 cost Employee Only coverage options
• Employer Paid Basic Life/AD&D
• Employer Paid Short-Term and Long-Term Disability
• MetLife supplemental insurance benefit options
• Matching 401K with 100% vesting
• Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
• Business casual work environment
• Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!