Attendance - tracking in place and up to date with any disciplinary action
Proper staffing by location
Escalation of IT related issues and follow up
Point person to enter tickets as needed to support staff
Interviews as needed
Inventory Review and escalate errors if needed:
Account flow
Volume
Agent inventory (following rules of account assignment)
Manage and approve time in payroll system
Lead by example
Conduct yourself as an example of the expectations you hold your staff to
Other duties as assigned
Qualifications:
Bachelor's Degree or Associates Degree with 2 years of work experience or High School Diploma/GED with 5 years of work experience
Three years or more experience in financial or health related field
Experience in a manager or similar role for team over 10 Reps
Excellent communication and leadership skills
Understanding and experience on FACS a plus but not mandatory
Great organizational skills and an eye for detail
Ability to train employees when needed
Competencies: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions:
Great communicator
Be a motivator.Your words are powerful, make sure you are building up your employees for success.Use your communication skills to guide them.
Leader
Set the example by holding yourself accountable
Analytical
Knowledge of client actuary reports and how to interpret
Knowledge of how to pull and review KPI stats in FACS
Decision Maker
Make decisions in the best interest of the company and employee
Special Position Requirements: Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports and business correspondence Mathematical Skills: Advanced quantitative skills Reasoning Ability: Ability to solve problems effectively and efficiently through critical and creative thinking Computer Skills: To perform this job successfully, an individual should have working knowledge of spreadsheet software and Word Processing software. Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.